Customer Service Generalists - Tazewell 00504

Title: Customer Service Generalists - Tazewell 00504

State Role Title: Admin and Office Spec III

Hiring Range: Commensurate with experience starting at $33,415

Pay Band: 3

Agency: Department of Motor Vehicles

Location: TAZEWELL CSC

Agency Website: www.dmvnow.com

Recruitment Type: General Public - G

Job Duties

Virginia’s Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists in our Tazewell Customer Service Center. If you possess strong customer service and cash/credit card handling experience, problem-solving skills, a willingness to learn, and want a career with growth opportunities, we would like to talk with you.

Job Duties Include:

• Communicating policies, procedures, and regulations
• Issuing IDs
• Processing applications
• Administering vision, driver, and in-car road tests
• Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services

Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Customer service experience working in a fast-paced environment.
• Experience using a personal computer or other automated systems.
• Excellent oral and written communication skills.
• Flexibility to work M-F and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Must have attention to detail accuracy and complete assignments on time
• Must be at least 21 years old and have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law.
• Driving records should have a point balance of less than six demerit points and no major convictions.
• Experience working in a team or group environment.
• Can lift 10 – 25 pounds

Additional Considerations

None

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

 

In support of the Commonwealth’s commitment to inclusion, we encourage indi