Reports To:

General Manager

Job Location:

Field

FLSA Status Type:

Non-Exempt - Hourly

Direct Reports:

None

Team Member

Position Overview

The Team Member position at Ambrosia QSR is a variable-hour position focused on delivering outstanding guest service, ensuring food safety and quality, and adhering to all company policies. Team members are expected to maintain professionalism, uphold company standards, and demonstrate a commitment to excellence. The responsibilities for this position will vary based on the needs of the specific restaurant location.

Job Responsibilities

Team

• Arrive on time for your shift and adhere to clock-in/out procedures
• Maintain a professional appearance by wearing a clean uniform and slip-resistant shoes
• Promote a positive work environment by collaborating with team members, assisting guests, and supporting leadership
• Maintain a professional and enthusiastic demeanor
• Follow Hygiene and food safety protocols, including frequent handwashing
• Prioritize workplace health and safety by not reporting to work when ill and notifying management promptly if you are unable to work a scheduled shift

Guests

• Assist guests at the front counter and drive-thru, taking orders accurately and efficiently while providing personalized recommendations upon request
• Address guest concerns promptly and escalate issues to management when necessary to ensure satisfaction
• Regularly circulate throughout the restaurant and surrounding areas to enhance the guest experience and maintain cleanliness
• Identify guest needs by asking questions and providing product recommendations

Operations

• Follow all food handling and safety regulations while using equipment correctly and responsibility
• Wear a headset to streamline communication and ensure accuracy of the orders taken
• Perform janitorial duties, including cleaning the kitchen, storage areas, restrooms, dining areas, drive-thru, and dumpster area
• Complete all assigned duties promptly and efficiently as directed by management  

Profitability

• Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system
• Maintain well-stocked workstations, ensure proper portioning, and organize deliveries using the first-in, first-out method
• Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines

Education and Work Experience

• No prior experience required – many of our leadership team members started as team members, making this a great entry-level opportunity  
• Experience handling cash or POS system is a plus, but not required