PERFORMANCE EXCELLENCE FIELD PROJECT MANAGER, ENVIRONMENTAL SERVICES / HEALTHCARE

 Salary: 

Other Forms of Compensation:  

Schedule:  Full time; must be located in Detroit, MI and able to travel 75% both locally and nationally. 

 

TouchPoint Support Services was created in 2011 and spans over 14,000 team members nationally. TouchPoint dares to be different than the rest. Where the others will say and be whatever you want them to be, Touchpoint is a proven, standardized turnkey operating platform designed to drive greater efficiency, effectiveness and transformative change for our clients. As a leader in our field, we are seeking a highly skilled Project Engineer to drive change through continuous improvement and strategic initiatives that achieve tangible financial and operational outcomes. This pivotal role will collaborate directly with senior leadership, including the SVP of Strategy, Operations & Analytics, Division President, Regional Vice Presidents, Standards and broader Performance Excellence team to shape the trajectory of our organization and ensure long-term operational success.

Job Summary:  

The Project Engineer – Performance Excellence is a tactical execution role within TouchPoint’s national Performance Excellence team, reporting directly to the Director of Performance Excellence – EVS. This position plays a key role in supporting the deployment of operational technology, process improvement, and site-level execution of strategic initiatives across Environmental Services (EVS). With 50% travel, this role will partner closely with operators, regional leaders, and cross-functional teams to ensure consistent execution, adoption, and measurable outcomes of our operational excellence initiatives.

You’ll partner closely with leaders and field operators to implement scalable solutions, optimize workflows, and champion cutting-edge technology across our national Environmental Services (EVS) footprint.

This position is part of a newly established, forward-thinking team focused on national transformation in a rapidly growing business sector. You’ll serve as a catalyst for continuous improvement, driving initiatives that enhance both the client and team member experience while delivering measurable financial and operational outcomes.

To succeed in this role, you’ll need a deep understanding of operational execution, service delivery, and change management. You’ll lead the implementation of key platforms such as TaskUp (digital task management) and ClearVue (quality assurance survey platform), while also refining our EVS Service Level Staffing Model (dynamic statement of work) to meet the evolving needs of our business. Your ability to blend data-driven insights with practical application will empower our teams to perform at their best — and scale those best practices across the country.

You’ll also play a key role in driving the adoption of operational data tools, ensuring they meet real business needs and fuel smarter decision-making.

If you’re a collaborative, strategic leader with a passion for operational transformation and a knack for turning vision into reality, we invite you to bring your talents to a team that’s redefining support services for the future.

Key Responsibilities:

Operationalize Technology:

• Take ownership of technology deployments to ensure new technology meets or exceeds targeted operational and financial targets.
• Implement, educate and train operational leaders nationally to ensure effective implementation and continuous performance improvement.
• Initially focused on TaskUp (task management software) and ClearVue (quality assurance and survey tool) deployments nationally to expand to overall technology within Support Services.

Performance Excellence:

• Centered on operational rigor ensuring our standards are established and met, developing new processes to foster continuous improvement in operational performance.
• Ensure best practices are identified and scaled nationally.
• Ideate, test and iterate new processes, technologies, and concepts to scale nationally to include in our standardized operating platform.

EVS Scope of Work:

• Take ownership of the EVS Service Level Staffing model, enriching it with additional drivers.
• Continuously monitor and optimize the model to align with evolving business needs.
• Establish and refine the model to ensure accuracy and reliability in new business efforts.
• Educate and equip organizational leaders with a comprehensive understanding of the model's implications and applications.

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