Sr AD, Medical Customer Engagement - Cardio Renal Metabolic (Remote)
Boehringer IngelheimAbout the role
Description
The Senior Associate Director, Medical Customer Engagement - Cardio Renal Metabolic ensures that Boehringer Ingelheim's medical US customers (HCP's, Health Systems, Payors, Patient Advocacy Groups and Professional Societies) are engaged in a coordinated, strategy driven manner within the therapeutic area medical and commercial teams. This requires working knowledge of the needs of stakeholders and the ability to construct a comprehensive engagement plan across multiple customer-facing engagement teams (including MSLs, AMAs, Patient Advocacy, and the Medical Contact Center) in support of the TA & Asset teams’ strategy, as well as the medical priorities for the key customer segments of Health Systems and Payers. In collaboration with the other Medical Customer Engagement TA members and supported by the Director, Medical Customer Engagement Strategy Lead, this role orchestrates TA Medical Congress planning and execution, collaborates with PAR to establish an aligned business franchise strategy for engaging with Professional Medical Association, and ensures engagement plans align to the TA medical customer experience strategy and have consistent messaging and appropriate resources. The SR AD, Medical Customer Engagement TA empowers the therapeutic area and associated Asset Teams work collaboratively across BI's cross-functional commercial and scientific teams (CDMA, AMAs, MSLs, Clinical Operations, R&D, Commercial Customer Facing Teams) to successfully engage external stakeholders in a holistic and synchronized manner, in support of the overall TA and Asset Team objectives.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides an opportunity for all employees to collaborate internationally, offering visibility and the opportunity to directly contribute to the company's success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
Duties & Responsibilities
- Works primarily within the TAs, Asset Teams, Stakeholder Relations (formerly Strategic Engagement) and customer facing engagement leaders across CDMA to ensure the development and execution of external medical customer engagement plans across multiple customer types utilizing multiple channels in a synchronized manner.
- Accountable for ensuring consistency in the remit, capabilities, performance and enabling resources for all MSL teams.
- Collaborate with the Stakeholder Relations (formerly Strategic Engagement team) to ensure execution of Early Asset and Asset Ecosystem KEE engagement strategies.
- Ensures medical customer engagement plans enhance efficiencies and reward innovative thinking and approaches.
- Improve on a consistent approach for the MSL & AMA teams to create scientific objectives and associated TA specific FBM tactical plans in collaboration with TA Leadership and MSL Directors.
- Works with TAs, (EA) Asset Teams, Medical Customer Experience, Patient Advocacy and Medical Engagement TA team members to develop clear roadmaps and strategies that increase the value of US Medical Affairs customer engagements, optimizes channel selection, and ensures that medical customer needs are being met on a consistent basis.
- Works with/across the entire Medicine organization (local & Corporate), Commercial, CDMA and TAs to ensure that deployment of medical engagement resources across one or more channels and CFTs when appropriate to ensure appropriate resources are available that are strategically and timely delivered for optimal medical engagement.
- Responsible for executing the roll-out of medical content campaigns developed by Medical Customer Experience for the Medical Customer Facing teams.
Requirements
- Minimum of Bachelor's degree required; Advanced science/clinical degree (PharmD, M.D., DNP, DO, Ph.D., Master’s), preferred.
- Seven (7) years professional experience in a scientific, clinical, and/or medical space, including: five-plus (5+) years of prior Medical Affairs, MSL or related pharmaceutical industry experience.
- Experience leading people, initiatives, or projects in a cross-collaborative environment.
- Effective in engaging and maintaining relationships with partners, stakeholders, key opinion leaders, and influencers, with strong presentation and facilitation skills.
- Deep understanding of Clinical Development, Medical, and Commercial interfaces, including legal and regulatory risks, and expertise in Medical Stakeholder
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