Director, Card Products, Product Owner

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

The Card Product group manages the deployment and optimization of Visa’s core products base consisting of Credit, Debit and Prepaid payments solutions globally. The team is also responsible for the development and deployment of innovation across this product suite. To do this, we work in close partnership with Visa clients and key internal and external stakeholders across the globe. We are also the team responsible for leading the transition of conventional card-based solutions onto digital form factors, ensuring Visa payments solutions remain the market-leading way for consumers to spend their money and manage their payments across Visa’s global regions.

Essential Functions

We are seeking a Director of Card Products to own product management efforts in enhancing the user experience for our global card products. In this role, you will be responsible for developing and executing strategies that elevate the product capabilities and overall user experience of our card products, ensuring they meet the highest standards of quality, usability, and customer satisfaction.

• Lead the product visualization initiatives for global card products, ensuring a seamless and engaging user journey.
• Develop and implement a comprehensive strategy and roadmap.
• Collaborate with cross-functional teams, including product management, design, engineering, marketing, and customer support, to align on goals and deliver a cohesive customer experience.
• Conduct user research and gather feedback to understand customer needs, preferences, and pain points, and use these insights to inform design decisions and improvements.
• Ensure that all visual elements and user interactions adhere to brand guidelines and industry best practices.
• Drive continuous improvement in product visualization and customer experience through iterative design processes, A/B testing, and performance analysis.
• Stay current with industry trends, emerging technologies, and best practices in product management and customer experience, and apply this knowledge to enhance our card products.

You will need to be highly collaborative and will be the key interface between the market teams and Visa’s global team to ensure our platforms drive product differentiation, consumer activation and engagement

As well as working with in-market, client-facing teams, your team will work closely with the Regional counterparts, Corporate Strategy, Marketing, Client Services, Finance, Pricing, Legal and Compliance.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 10-12 years of experience in payments industry, preferably in product development, product management & strategy
• Experience in product design and user experience, with a focus on financial or related industries
• Proven track record of leading successful product visualization and customer experience initiatives for global products.
• Strong portfolio showcasing expertise in visual design, UI/UX design, and customer experience for complex digital products.
• Excellent leadership and team management skills, with the ability to inspire and motivate.
• Exceptional communication and collaboration skills, with the ability to work effectively with stakeholders at all levels.
• Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, and prototyping tools.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Experience in financial services, fintechs, telecom, retail and ecommerce will be an advantage
• Proven experience in P&L own