Strategic Account & Project Manager

The companyOutrider is a software company that is automating distribution yards with electric, self-driving trucks. Our system eliminates manual tasks that are hazardous and repetitive while it improves safety and efficiency. Outrider’s mission is to drive the rapid adoption of sustainable freight transportation. We are a private company founded in 2018 and backed by NEA, 8VC, Koch Disruptive Technologies, and other top-tier investors. Our customers are Fortune 200 companies and our autonomous trucks are already running in distribution yards. For more information, visit www.outrider.ai
The Role
As the Strategic Account & Project Manager, you will play a pivotal role in not only developing detailed vehicle deployment plans and overseeing the successful implementation of our cutting-edge vehicle system but also in cultivating and managing relationships with our prestigious Fortune-500 clients. Your focus will extend beyond technical project management as you champion the customer experience, ensuring seamless and error-free vehicle system rollouts that exceed client expectations.
We are on the lookout for a dynamic individual who is not only motivated, analytical, and process-driven but also excels as a customer advocate. The Strategic Account & Project Manager will lead customer engagements from inception to completion, leveraging robust account management skills to forge lasting partnerships.
Reporting directly to the Chief Commercial Officer, you will be at the forefront of ensuring that each project stays on schedule, within budget, and aligns with the strategic direction set forth by the organization. In addition to technical project management responsibilities, your role will be instrumental in coordinating resources across functional areas, placing a special emphasis on client satisfaction and fostering long-term relationships.
Responsibilities encompass comprehensive planning, budgeting, oversight, and documentation of all aspects of the project. Success in this role hinges not only on flawless product implementations but also on your ability to drive the widespread adoption of self-driving, zero-emission vehicle systems through effective account management.

Duties and Responsibilities

• Accountability for Comprehensive Project Management:
• Take ownership of all project aspects, from planning and coordination to overseeing vehicle system rollouts and managing the project team.Ensure seamless project execution from initiation to completion, with a keen focus on exceeding customer expectations.


• Customer Relationship Management:
• Manage customer expectations and champion exceptional customer service throughout the deployment process.Collaborate with cross-functional teams, including Engineering, Product, and Technical Operations, to deliver outstanding service to Fortune-500 customers.


• Effective Communication and Collaboration:
• Maintain proactive and frequent communication with customer contacts to understand their needs and implement process changes seamlessly.Work closely with Engineering teams to identify dependencies and ensure alignment with customer requirements.


• Task Backlog Ownership:
• Own and manage a backlog of tasks, ensuring timely completion while optimizing resource allocations.Drive responsible solutions and maintain an action-oriented approach within the organization.


• Continuous Improvement and Cost Management:
• Identify communication gaps and opportunities for process improvements to enhance the overall customer experience.Identify opportunities for cost and time reduction to support scalable operations.


• Project Team Management:
• Manage project deployment teams and oversee multiple projects nationwide, emphasizing a safety-first culture at customer sites.Utilize project management tools to provide clear and accurate schedules, ensuring efficient implementation of autonomous vehicles.


• Budget and Scope Management:
• Ensure project costs, schedules, and scopes are well-managed, developing recovery plans as needed to stay within approved limits.


• Strategic Contribution:
• Contribute to advancing the project management organization and promote a scalable approach to project management.


• Flexibility and Travel:
• Be prepared for frequent travel, as needed, and collaborate effectively at customer locations to strengthen partnerships.

Required Qualifications

• Proven Project Management Expertise:
• Demonstrated success with a mi