Payment Strategist, Partnerships

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Payment Partnerships Strategist, Global
San Diego CA, San Mateo CA

The Global Payments team enables consumers to pay for their digital content and services by maximizing global acceptance and minimizing friction within the purchasing experience across the entire PlayStation® ecosystem. You are a proven thought leader in the global payments space; able to see and scope out new business opportunities and collaborate effectively both internally and externally. You will be a true payments veteran with a keen sense of effective “soft sell” partner engagement to help further the payments teams goals of increased payment acceptance, cost reduction and payments processing optimization – all while balancing chargeback risk.

In this role, you will manage relationships of a diverse collection of external payment partners throughout the globe, evangelizing the scale, sophistication, and complexity of SIE’s product offerings. You will be both pitching and evaluating opportunities for KPI improvements directly with card issuing banks, card networks and “alternative” payment partners. You will also work collaboratively with a diverse set of internal teams to identify and evaluate new opportunities for innovation, revenue optimization and fee reductions. In this role, you will maintain a holistic long-term approach for potential partners and be closely aligned with the payment strategy and risk operations goals. You will collaborate with several diverse cross-functional teams to drive including colleagues in product, engineering, sales, marketing and legal in the San Diego, San Mateo, London and Tokyo offices.

The ideal candidate will be polished external ambassador for Payments at SIE, responsible for clearly communicating the Business’ commercial strategy. This will be accomplished by leveraging deep payments expertise to craft creative commercial proposals and maintain external relationships while fostering an environment of constant incremental improvement at scale.  

Overall, we are looking for individuals that are passionate about our brand and what they do, have a high sense of integrity and excel in building strong relationships by deeply caring about others, including our customers.

What you'll be doing: 

• Buildout an extensive global engagement program with the external payment ecosystem to further SIE’s business objectives
• Engage the external payment ecosystem to identify and help define forward looking strategic initiatives
• Identify tactical tweaks through this external engagement to help optimize internal processes for immediate gain without heavy internal lifts by internal teams
• Identify longer term projects that require heavy product and/or engineering effort and “sell” them internally in an effort to get them on the roadmap
• Assist larger payment team when needed to identify gaps in processes and create long term foundational initiatives to solve these gaps in the long term
• Be a key member on the team to craft our payment conversion optimization strategy with an eye on maximizing acceptance without increasing fraud or costs
• Operate independently and confidently with external parties throughout payments ecosystem w/little day to day oversight
• Maintain alignment and balance objectives with both global store & services and sales orgs
• Lead and develop emerging business partners, ensuring all agreements and products are commercially/financially viable.
• As the role is global, frequent and regular domestic and international travel may be required
• Ability to work varying hours as well as a flexible approach to working hours to support global business operations.

What we're looking for:

• 5 years+ experience of diverse payments experience in a digital ecommerce environment whilst delivering significant results
• Bachelor's Degree or equivalent experience and Master's degree preferred
• A global understanding of cultural and regional differences in attitudes towards dif