About TheyDo

We’re TheyDo, a fully remote B2B SaaS organisation. Founded in 2019, we are the leading journey management platform, on a mission to make the customer journey the most powerful business tool there is.

In March 2024 we announced our latest funding round worth $34 million. Combined with our Series A raise in 2022 it takes our total investment to just under $50 million. Our angel investors include executives from Intercom, Miro, OpenAI, Amplitude, Slack, Airtable and more.

We support and partner with renowned enterprise organizations such as Cisco, Ford, Johnson & Johnson, Home Depot and Polestar, helping them manage their complex journeys and optimize them for efficient growth, removing the need for constant transformation.

We kicked off 2025 with a global team of 80 TheyDoers, representing over 30 nationalities across 20 countries.

This is just the beginning. Join our exciting journey as we make the Customer Journey the most powerful business tool there is

What you'll do

Qualitative customer insights - think support tickets, research, interviews, and more - are inherently unstructured and challenging to analyze. Here lies a great opportunity for ML to uncover complex patterns and provide insights into data.

Your main assignment is to drive a lot of experiments fast. You will be building a list of opportunities together with our product managers and actively with our engineering teams to ship these. Your work will include:

• Being the go-get person for delivering text and NLP capabilities, including but not limited to text classification, sentiment analysis, tagging, and semantics understanding

• Translate specific business problems into ML/AI challenges

• Build proofs-of-concept to experiment fast with new ideas and demonstrate their potential value to relevant stakeholders

• Continuously evolve your craft by keeping up to date with the latest developments in ML/AI and related technologies, introducing them to the machine learning community, and promoting their application

• Work together with the product & tech team to identify, prioritize opportunities, develop and productionalize them
  

What we’re looking for

• Extensive experience working with NLP, primarily focusing on LLMs

• Experience in designing, building, and evaluating RAG systems

• Passion for innovation and the ability to execute experiments at a fast pace to explore and implement new ideas

• Proficiency in Python and SQL, and experience working with AWS services

• Experience in implementing observability for ML systems and proficient in managing LLMOps processes to ensure model performance and reliability

• A product-focused engineer who prioritizes understanding how users interact with the product and the reasons behind user behaviors to guide product development

• Organized and self-directed professional who excels in asynchronous workflows, thoroughly documents their processes, and maintains clarity in their work for team collaboration

What we offer our permanent employees:

💰 Competitive compensation and pre-IPO equity - we like to give our team members ownership with our stock package. When TheyDo succeeds, we all succeed!

🌍 Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility.

🩺 Health Insurance benefit - at TheyDo our team’s health and wellbeing are a priority. We include tailored support for every employee, regardless of location.

🌴 Flexible holiday days – We love what we do and equally equally love taking a break. You'll have a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December.

🧠 Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career.

🧘‍♂️Wellbeing budget - nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership.

👪 Paid parental leave - we'll ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid). We provide paid childcare leave when you need to take time out to help your little one rec