Assistant Store Manager - Guest Experience

Assistant Store Manager, Guest Experience Lead

Location: West Palm Beach, FL

 

Brief Overview of Position

Perigold, the destination for luxury home, is opening its first physical retail stores, first-of-their-kind retail destinations of 20-30K square feet, with the best products in all styles and from across our catalog including furniture, decor, housewares, and home improvement categories. Come be a part of it!  We are looking for an Assistant Store Manager, Guest Experience Lead to oversee the end-to-end guest experience in the store. This role will oversee a team of in-store Hosts, Visual Merchants, and Service team members , and report directly into the Store Manager. If you are passionate about luxury experience and/or design, looking for rapid growth, and thrive on constant learning and dynamic challenges, this may be the perfect fit.

 

What you’ll do 

• Oversee store facility and guest service experience elements, including visual merchandising, hosts, community liaison (and events), and guest service agents. 
• Maintain a high bar for luxury experience and service excellence in the store environment at all times, and establish this culture with direct reports and broader store team.
• Attract, hire, coach, and retain top-performing talent.  
• Collaborate with Store Manager to monitor Guest Experience performance metrics, share out to store team, and translate to training and process improvement needed within the store.
• Communicate regularly to team on store performance and improvement needs in order deliver an exceptional luxury experience; inspire team excellence.   
• In collaboration with corporate field enablement lead and in partnership with our supplier base as needed, develops and executes training curriculum and schedule to drive results in alignment with sales targets and guest experience goals. 
• Maintain close communication and collaboration with Corporate visual merchandising and physical retail marketing leads as well as, Guest Service SWAT team, to ensure alignment with standards and troubleshoot issues.
• Partner with Store Manager and Leads including Logistics and Sales leads to ensure alignment with greater business requirements and expectations (eg new season planning and execution, stock room organization and supply levels).
• Perform key holder and Manager On Duty duties.  

 

What you’ll need

Experience & Qualifications

• 3+ years of management experience in a retail or hospitality environment.  
• Demonstrated ability to thrive in a fast-paced, startup environment, including willingness to explore and test innovative ideas and pursue continuous improvement.  
• Client-centric mindset.
• Strong business acumen, and exceptional analytical, problem-solving, and decision-making skills.
• Flexibility availability (including mornings, nights, weekends, some holidays).

Luxury home or hospitality knowledge and experience required 

Physical Requirements 

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

Compensation & Benefits:

• Compensation starting at $60,386, which increases based on your relevant experience + substantial quarterly bonuses
• Medical benefits, financial benefits, and a generous employee discount effective on day one of employment

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives mak