Hotel Night Audit Clerk - Full Time (Harrah's Laughlin)

About the Role

As part of the Caesars Family Style Service team, you’ll be the overnight ambassador ensuring smooth operations and exceptional guest experiences. Reporting to the Night Audit Lead, you’ll handle critical audit functions, assist guests with check-in and check-out, and provide accurate property information—all while delivering service that’s warm, prompt, and professional.

What You’ll Do

• Perform all Night Audit functions: run reports, date roll, post room and tax.

• Update room statuses and assist with pre-registration, check-ins, and check-outs.

• Ensure every guest interaction reflects Caesars Family Style Service—friendly, helpful, and solution-oriented.

• Communicate effectively with Housekeeping, Engineering, and other departments.

• Handle special requests and provide alternative options when needed.

• Resolve guest inquiries and troubleshoot billing issues.

• Balance your drawer bank daily and maintain a clean, organized desk area.

• Answer incoming calls and provide accurate information about hotel services, events, and local attractions.

• Perform other duties as assigned by your Supervisor or Manager.

What We’re Looking For

• Education: High School Diploma or equivalent.

• Experience: Minimum 2 years in a similar role preferred.

• Strong communication and problem-solving skills.

• Ability to work independently and as part of a team.

• Commitment to delivering exceptional guest service.

Physical & Mental Demands

• Lift, push, and pull up to 20 lbs.

• Stand for long periods; walk stairs; maneuver in confined spaces.

• Comfortable working in a secondhand smoke environment and high-noise areas.

• Accurate money handling and ability to work flexible schedules.