Client Relationship Manager

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Job Description:

Company overview

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Main Purpose:

To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.

Main Duties and Responsibilities

• Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
• Develop excellent working relationships with Customer, Account Management team and Operational Functions, in order to influence the achievement and maintenance of service performance.
• Work in a cross functional capacity to ensure the activities related to various. entities fit with customer requirements and Marken Network Guidelines, policies.and procedures.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Working with Customer logistics & GVM depot teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with the client on a periodical basis, to discuss program status and relevant service issues and concerns
• Support the QC in Quality Matters Will not be involved in audits. Reporting of Quality related activities to the Director QA, Logistics and Kit Production.
• Assist if required in training requirements.

General

• Performance reporting – Extracting data from Maestro
• Communication via Telephone and E-mail.
• To adhere to all company Policies at all times.
• To undertake any other reasonable duties at the request of the Line Manager

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.