L1 Digital Operator, Peacock

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. 

The L1 Operator will be responsible for ensuring timely and reliable delivery of NBCU live, linear, and VOD content to the NBC OTT Platforms. The L1 Operator will provide real time monitoring and support for the delivery of NBCU content. Monitoring takes place through a combination of “eyes on glass” and a host of data aggregation tools within the Digital Network Operations Center (DNOC).

Essential Functions (Responsibilities):

• Monitor the end-to-end distribution of Company digital video assets on NBC OTT Platforms
• Perform L1 monitoring and support of digital video workflows including escalating to L2, resolution and reporting out
• Digital encoder set up of event-based streaming across the NBC Portfolio including NBA, Olympic Sports, NASCAR, IndyCar, and more
• Manually insert SCTE triggers into event-based livestreams
• Clearly communicate with production teams to ensure broadcast standard execution of livestreams
• Physical checks on endpoint devices and platforms to ensure assets are available as expected
• Partner with engineering to monitor traditional and digital signal transmission
• Develop expertise of distribution workflows and communicate support cases across departments to help firm-up operations
• Create and maintain strong working relationships with internal and external distribution partners

Qualifications

• Bachelor’s degree and/or related experience
• Minimum of one (1) year of previous industry, database, or related analytic experience
• Minimum of one (1) year of experience in a NOC, Digital Operation or Media Operations facility
• Excellent computer skills
• Excellent written and verbal communication skills

Eligibility Requirements

• Interested candidate must submit a resume/CV through Company website to be considered
• Must be willing to work in Stamford, CT
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Willingness and ability to work or be on call at any time, sometimes on short notice to support a 24/7/365 operation

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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