Customer Logistics Manager

We are seeking a results‑driven Customer Logistics Manager to lead daily delivery execution in a fast‑paced, time‑critical environment. This role requires a proven leader who can drive accountability across an operational team, ensure high‑quality customer outcomes, and consistently deliver on on‑time performance.

The ideal candidate brings strong logistics operations experience combined with a customer‑centric mindset, working closely with Customer Service and Key Account teams to understand evolving needs and enhance service delivery. You will lead a control tower team, make timely decisions on routing and escalations, and collaborate cross‑functionally to resolve issues and protect customer commitments.

Customer Interface & Service Excellence
•    Serve as the front‑facing logistics contact for Customer Service teams 
•    Address customer escalation concerns, exceptions, and urgent requests with clear communication and solution‑oriented responses

Delivery Execution & Control Tower Operations
•    Oversee daily order load and shipment monitoring, ensuring critical and high‑priority orders are executed on time
•    Manage the regional command center team, responsible for real‑time critical shipment execution and exception management
•    Continuously improve and redesign manual processes to achieve higher efficiency

Routing, Expedites & Premium Shipping
•    Design, approve, and implement expedited and alternative routing solutions to protect customer delivery commitments
•    Support simulations and scenario planning for delivery commitments and recovery plans

Performance Monitoring & Analytics
•    Build and maintain dashboards and KPIs to monitor On‑Time Delivery (OTD), shipment status, exceptions, and recovery actions
•    Analyze trends and recurring issues driving delivery risk and lead improvement actions with stakeholders

Systems & Cross‑Functional Coordination
•    Interface with IT and logistics systems teams to resolve system issues impacting order release, picking, or shipping
•    Partner with Planning, Warehouse, Transportation, and Customer Service teams to ensure smooth end‑to‑end order fulfillment
•    Provide operational input to system enhancements and process improvements impacting customer deliveries

Experience
•    8+ years of experience in logistics, supply chain, or customer delivery operations
•    Proven people leadership experience (minimum 2 years managing teams)
•    Prior experience in a customer‑facing logistics role (manufacturing, high‑tech, or time critical).
Technical Skills
•    Experience with logistics systems (TMS, WMS, ERP; Oracle preferred)
•    Strong analytical capability with experience building and using dashboards and KPIs
•    Proficient in Excel; Power BI / SQL experience is a plus
Education
•    Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or related field

What We’re Looking For
•    Proven leadership driving accountability and execution discipline in fast‑paced operations
•    Strong customer focus, delivering high‑quality, time‑critical outcomes
•    Operational excellence mindset with continuous improvement focus
•    Resilience and grit to overcome challenges and deliver results under pressure
•    Ability to collaborate effectively across internal stakeholders and external partners
•    Strong partnership with Customer Service and Key Account teams to enhance service delivery
•    Decisive and action‑oriented, able to make fast, informed decisions under pressure