Senior Associate, Resource Manager

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Job Description

As a Resource Manager at Razorfish, your primary responsibility is to leverage your exceptional project management and people skills to promptly deliver high-quality staffing solutions including the management, fulfillment, and reporting of day-to-day staffing requests. You’ll effectively balance multiple high-priority assignments while developing partnerships across the business to provide the highest level of customer service. 

You will collaborate with discipline leads to ensure target utilization of regions, understand current and predict future client resource needs, deliver reporting to project teams, lead status calls, work with team/project leadership to identify staffing gaps, and support the Director of Resource Management for any matter relating to resource management. 

Specific Responsibilities: 

• Maintain team utilization targets and effectively pool and utilize resources from multiple offices 
• Oversee the direction, fulfillment, and reporting of day-to-day staffing requests with support from Capacity Partners 
• Contribute to reporting for utilization trends and forecasts 
• Initiate and manage staffing requests for both full time and contracting resources 
• Maintain and communicate key information to Capacity Partners about current projects, pipeline and resource forecast and provide daily job status updates to team members 
• Maintain an inventory of core skills and track team members’ skills by proficiency, frequency, and context of use 
• Ensure new hires are equipped to make an impact on their projects by providing project-specific guidance, familiarization, and training   
• Cast employees into open needs/working with Discipline leads to understand employee Strengths/Weakness/Growth Areas 
• Promote smooth workflow and communication between departments  
• Analyze and communicate availability levels for all departments 
• Ensure workflow progresses efficiently and projects/staff are juggled as priorities shift  
• Lead weekly staffing meetings  
• Understand capabilities (skill sets) and interests of resources and factor into staffing decisions 
• Maintain an inventory of core competency skills and track individual skills by proficiency, frequency, and context of use  
• Onboard new hires by preparing them for new assignments by providing project-specific guidance, familiarization, and training  

Qualifications

• Bachelor's Degree strongly preferred 
• 1-3 years of resource management/staffing/workforce planning experience  preferably in an advertising agency, a consulting environment, or in the creative industry OR 1-3 years of project/program management OR traffic management experience within a similar environment 
• Proven ability to drive complex, rapidly-changing initiatives to successful completion 
• Understanding of interactive marketing projects and staffing requirements (creative, user experience, media, technology, strategy, project management) strongly preferred 
• Ability to promote smooth workflow and communication between industry teams, ensuring workflow progresses efficiently and projects/staff are shifted as needed 
• Experience assisting staff members with career development by coordinating team member development plans, coaching and mentoring with their managers and capability leads 
• Understanding of how skillsets and interests of resources factor into staffing decisions 
• Excellent Excel skills (pivot tables, lookups, filtering, and sorting, etc.) required; prior experience with resource management software (such as Smartsheet) preferred 
• Relationship management and influencing skills 
• Sees connections and trends where others do not; looks beyond the obvious 
• Ability to take complex issues or situations and present them in a simple and easy to follow manner 
• Excellent written and verbal communication skills 
• Outstanding organizational awareness and change management skills 
• Knowledge of process improvement and facilitation 
• Detail-oriented working style with a strong busi