Customer Onboarding Specialist

Who are we, and what are we looking for?

You've got the opportunity to join our awesome team!

At Networx, we empower great people to do great work! Our core values are Chop Wood Carry Water, Do the Right Thing, Celebrate Success, and Evolve. These values guide our behaviors, and bold targets encourage us to bring our best selves to work daily. Our culture of fun, collaboration, and growth will help us all to share in the rewards of meeting our company mission; “Win Contractors More Jobs.”

Job Summary:

Use your customer service expertise, personality, and product knowledge to set up our pros for success! You will serve as the first point of contact for new customers; working to set the tone for our pros’ Networx experience. Use the tools at your disposal to complete account setup, answer customer questions, and build relationships with pros that will help contribute to long-term success.

RESPONSIBILITIES:

What You’ll Do

• Welcome and onboard all new customers with genuine, and friendly enthusiasm to our Networx community. Handle a high volume of incoming and outgoing customer communications to complete resolution.
• Communicate clearly and concisely adapting style to suit customers by problem-solving, excellent phone skills, and resolving conflict
• Building and maintaining relationships with existing and new customers by establishing trust with customers
• Listening and understanding customer's feedback to gain knowledge and insights that can be shared in order to constantly improve our platform in a way that clearly reflects our customers’ feedback
• Escalate and follow up on customer cases as needed.
• Exercise and promote teamwork, supporting the objectives and policies of the Customer Experience Service Team
• Other job duties as assigned

Requirements

You’ll Have

• At least 2 years of customer service experience
• Excellent Communication skills including active listening
• Customer-oriented and able to build long-term relationships with customers
• Proficient computer skills with the ability to learn new skills
• Excellent time management skills
• You must live in the Atlanta, GA metropolitan area to participate in office activities as necessary

*Networx has a flexible approach to work. We have offices in Atlanta and Manhattan. This role provides you with both in-office and work-from-home opportunities.

Benefits

You’ll Receive

• Paid Training
• Competitive Salary and Bonuses
• Health Care Plan (Medical, Dental & Vision)
• FSA and HSA
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Bereavement & 9 Paid Holidays)
• Short-Term & Long-Term Disability
• Training & Development
• Work From Home
• Wellness Resources
• Competitive pay and bonus

*Networx proudly supports diversity in the workplace and is an Equal Opportunity Employer.

DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees in this role. It is not intended to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.