Fashion Customer Service Representative with Catalan (Late shift)

<p>Are you interested in Fashion?</p><p>Would you like to help customers to make the right choices ?</p><p>Teleperformance Spain, a leading international oursourcing company is looking for English and Catalan speakers to work in Customer Service for one of the most famous Fashion Brands in Spain</p><p><br/></p><p><strong>Responsibilities</strong></p><ul> <li>Receive incoming telephone calls from new and existing customers</li> <li>Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery</li> <li>Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales</li> </ul><p><strong>Requirements</strong></p><p><strong>Key Competencies</strong></p> <ul> <li>Data accuracy</li> <li>Attention to detail</li> <li>Ability to gain immediate credibility and trust</li> <li>Exceptional communication skills</li> <li>PC and system literate</li> </ul><p><br/></p><p><strong>Candidate Profile</strong></p> <ul> <li>Confident and enthusiastic.</li> <li>The ability to work well as part of a team as well as independently</li> <li>Advanced/Native level of English</li> <li>Advanced/Native level of Catalan</li> <li>First class written, verbal and interpersonal skills</li> <li>Numerate and articulate</li> <li>Well organised, reliable and thorough</li> </ul><p><br/></p><p><strong>Benefits</strong></p><p><strong>What we offer</strong></p><ul> <li>Full-time permanent contract (night shift)</li> <li>Competitive salary + night shift bonus</li> <li>Individual career paths to grow within the project</li> <li>We are one of the world's largest provider of contact center services</li> <li>Engage in an excellent work environment and team building activities.</li> <li>Dynamic and international environment</li> </ul><p><br/></p>