Senior Medical Assistant

Job Description:

Responsibilities

• Clinical Support:

  • Work in the front office taking care of tasks such as answering phone calls and greeting patients as they enter the facility

  • Oversee maintenance of medical inventory and placement of orders in partnership with Operations Manager.

  • Assist healthcare providers with clinical procedures, examinations, and treatments.

  • Administer medications and vaccines under the direction of a licensed healthcare provider.

  • Perform diagnostic tests and procedures as needed.

• Outreach and patient panel management

  • Outreach / engage members to schedule provider visits for annual visits, discharge follow up, chronic disease management, addressing HEDIS gaps

• Supervision and Training:

  • Provide guidance and supervision to medical assistants, ensuring that they adhere to established protocols and standards.

  • Train new medical assistants on clinical procedures and office protocols.

• Patient Care Coordination:

  • Coordinate patient care activities, including scheduling appointments, obtaining referrals, and ensuring timely communication between patients and healthcare providers.

  • Coordinate patient referrals and engagement with Cityblock care teams as needed.

  • Serve as a point of contact for patients, addressing inquiries and providing information.

• Clinical Documentation:

  • Maintain accurate and up-to-date patient records, including entering information into electronic health record (EHR) systems.

  • Ensure proper documentation of medical procedures, treatments, and patient interactions.

  • Oversee consistency and quality of documentation of all medical assistants

• Medical Equipment Management:

  • Oversee the maintenance, calibration, and proper use of medical equipment.

  • Manage the inventory of medical supplies and medications, reordering as needed.

• Quality Assurance:

  • Complete pre- and post- visit chart prep for provider visits; ensuring all quality and patient outcome metrics are elevated for providers to address.

  • Oversee and improve quality assurance measures to ensure compliance with healthcare regulations and organizational standards for all medical assistants.

  • Participate in quality improvement initiatives to enhance patient care delivery.

• Specialized Procedures:

  • Perform specialized clinical procedures as trained and authorized, such as minor surgical procedures, wound care, or diagnostic imaging.

• Collaboration:

  • Collaborate with Operations Manager, healthcare providers, nurses, and other support staff to optimize patient care and enhance the overall functioning of the medical office.

  • Communicate effectively with interdisciplinary teams to coordinate patient care.

• Professional Development:

  • Stay informed about industry trends, changes in medical procedures, and updates in healthcare regulations.

  • Attend relevant training sessions and pursue opportunities for professional development.

Skills Required

• Demonstrated leadership and mentoring skills.

• Clear and decisive, is passionate about work and what they bring. 

• Strong organizational and leadership skills.

• You enjoy working as part of a team and enjoy being a team player who jumps in wherever necessary

• Comfortable prioritizing and completing  several tasks, projects simultaneously

• You are eager to be part of an interdisciplinary team, including physicians, nurses, social workers, community health partners. You are knowledgeable of examination, diagnostic and treatment room procedures

• You have an awareness of common safety hazards and precautions 

• You are comfortable working with new computer applications aimed at providing an innovative experience for our members and our care teams

• You have the ability to establish and maintain effective