Administrative Specialist

At Trisura, we expect more because we believe it can be done better.

We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success.


We are currently seeking a qualified individual for the following opportunity in our Oklahoma City office, although other locations are within commuting distance. A hybrid work schedule will be considered depending on the qualifications of the candidate.

ADMINISTRATIVE SPECIALIST

The Administrative Specialist position will work closely with the Operations and Administrative departments on misdirected communications and triaging various incoming communications.
This role requires the ability to prioritize and resolve customer issues promptly and effectively in a high call volume environment.

Strong organizational skillset and exceptional communication skills are desired as this person will interface with outside parties attempting to contact Trisura’s contractual partners. Trisura will be contacted by financial backers of insureds and claimants attempting to file claim. This role would use internal searches to find the appropriate partner and then direct parties to contracted partner.
This person would need to be able to navigate Microsoft based software and provide feedback on process and assist with process improvement.


As an integral member of the team, you will bring

• Dynamic, motivated, and self-confident disposition
• Tenacious, resilient, and resourceful persona with the ability to thrive in a fast-paced environment
• Proven ability to work effectively within a team environment
• Insurance background preferred
• Bilingualism preferred


Responsibilities

• Handle misdirected communications (both physical and electronic mail plus incoming live phone calls and voicemail) from insured, claimant, and other parties attempting to contact contracted underwriting and claims partners.
• Assist operations team and administrative team with various company goals.
• Work with internal departments to understand misdirected items each department is receiving.

Qualifications

• 2-5 years of administrative support or comparable experience
• Experience dealing with multiple internal departments
• Efficiently manages a high volume of inbound calls.
• Practical application ability with Microsoft Office and supporting tools
• Team player who can work within a collaborative environment
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and prioritize effectively.
• Customer-focused attitude and commitment to providing exceptional service


If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you!

We are committed to an inclusive and barrier-free workplace that reflects the diversity in each of our offices across Canada. Accommodations will be provided on request for candidates taking part in all aspects of our recruitment and selection process.

We thank all candidates for their interest however only those selected for an interview will be contacted.

Trisura, headquartered in the heart of Canada’s financial district, is a specialty lines insurer with a focus on Surety, Specialty Insurance, Property & Casualty, and Warranty products.


Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms.


The company, founded in 2006, and operating across North America with offices in Toronto, Ottawa, Halifax, Montréal, Calgary, Vancouver, Stamford. Denver, Chicago, Philadelphia and Oklahoma City, is uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors' and Officers' Liability, Fidelity, and Professional Liability including Media Liability, as well as Warranty products.


trisura.com/careers