Inside Sales and Customer Success Lead

Applicants must be authorized to work for any employer in the U.S.  We are unable to financially sponsor or take over sponsorship of an employment Visa for this opportunity currently.

About Slate

Slate is a new US Electric Vehicle company transforming the battery electric vehicle space.

Work Hours and Schedule

The regular work schedule will require availability to work evenings, weekends, and holidays to meet business needs.

Must have the ability to travel (up to 25%).

Who we are looking for:

Slate is looking for an enthusiastic, organized, and hard-working Inside Sales and Customer Success Lead to join our growing online customer-facing team.  This is an exciting opportunity to join a startup company and shape its future.  As a supervisory member of the team, you will act as the authentic voice of Slate and the very front-line of the sales organization, operating as a player-coach for your Associates.  You will develop relationships with our prospective clients through an educational and consultative approach via all forms of communication, paying close attention to detail, and earning the client’s trust and business.  The ideal candidate will carry with them a deep sense of responsibility for each individual’s experience with a focus on responsiveness, transparency, and following through on commitments.  Communication skills, both written and verbal, are of utmost importance.  A high level of self-awareness and a strong natural curiosity to learn would help set the great apart from the good.

What you get to do:

• Build Relationships: Provide genuine and excellent verbal and written customer service through all mediums of communication.
• Delight through Simplicity: Champion the customer experience through simple, timely communication, operating through a client-centric lens on all tasks
• Illuminate and Guide: Engage with clients with curiosity, seeking to understand the ‘why’ behind their questions as well as providing the relevant information and resources to guide them to the best decision for their lifestyle.
• Support and Follow Up: Assist clients in all stages of the discovery and purchase process, guiding clients to order placement through to delivery, maintaining excitement with value-adding outbound communication.
• Act and Learn: Demonstrate an entrepreneurial spirit by proactively working to resolve client concerns with various internal teams and sharing this learning with those around you.
• Create Regulars: Maintain a clean, concise, and singular customer record on our CRM, ensuring that your team members can pick up right where the last left off, building trust and demonstrating commitment to creating a significantly different, and better, client experience.
• Build a Community: Use excellent organization and time management skills to maintain a clean pipeline of clients while achieving both individual and team goals. Create owners that evangelize the brand.
• Set the Example: Lead a small team of Associates, helping to ensure quality of work stays high while actively participating in that shared customer service mission. Act as a decision maker in the moment to help solve client issues, while escalating larger concerns for collaboration.

What you bring to the team:

• Associate’s Degree or equivalent is required.  Bachelor’s Degree is preferred but not required, given relevant professional experience.
• 8+ years of proven experience in Sales or Customer Service roles with electric vehicles, their ownership, and charging.
• 2+ years of experience in a supervisory or management role is strongly preferred.
• Strong level of comfort for e-commerce.
• A desire to be a leader amongst your peers, the go-to person to teach others how to elevate their game.
• Comfortable providing feedback both in the moment and in a more formal setting.
• Passionate to work for a disruptor in the automotive industry, particularly with EVs.
• Exceptional communication and listening skills with an ability to fluidly discuss both technical and generic topics in plain language.
• Fearlessness and initiative, extremely hardworking, does the right thing when no one is looking.
• Transparency, integrity, and honesty, you are not afraid to admit when you are wrong.
• Driven to achieve excellence in every aspect of your role, ‘pretty good’ does not cut it.
• Ability to work independently with modest supervision and in a team environment.
• Experience with automobile transactions is a pl