Produce Department Manager

Location : Name

Eau Claire - Birch St

Position Type

Full-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

 

Job Title:                 Produce Department Manager

Reports To:             Store Director

 

Responsible for working closely with all Produce associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met. Contributes to store sales and profitability by effectively managing all aspects of Produce department operations, to include but not limited to: labor, expenses, accurate pricing, stock levels, merchandising, and guest service.

 

 

Job Description

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads, coaches, teaches and reinforces Festival culture, customer service, and performance expectations to all Produce associates.
• Maintains adequate staff levels by interviewing applicants and extending job offers
• Trains new Produce associates
• Finalizes and approves weekly work schedule for Produce associates
• Writes and conducts performance reviews of Produce associates
• Documents violations of company policies/procedures by Produce associates and conducts appropriate corrective action, up to and including termination
• Answers questions and provides guidance to all Produce department associates
• Ensures all department standards are being met in the Produce department.
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
• Communicates and works cooperatively with Store Director, Produce Director, other Department Managers and Produce associates to maintain standards and exceed guest expectations
• Provides customer service to guests.
• Assists guests with finding items they are looking for on sales floor
• Takes orders and other special requests
• Answers the telephone and assists callers using proper phone etiquette
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• Maintain a positive and professional relationship with all vendors
• Follows all proper ordering and credit procedures
• Assists all department associates with daily responsibilities while leading by example.
• Develops Assistant Department Manager and/or Department Leads to prepare for advancement opportunities.
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
• Required to maintain food safety logs.
• Verification and compliance of Department food safety logs.
• Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
• Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Other duties as assigned.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• High School Education or equivalent combination of education and experience.

• 5-7 years of leadership experience, at least 2 years in a manager role

• Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, must be able to make timely and effective decisions.
• Ability to deal tactfully and effectively with customers and all personnel.
• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
• Thorough understanding of all safety requirements and company safety policies.
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazar