Operations Manager--Support Services

Site: Martha's Vineyard Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Operational Manager – Martha’s Vineyard Hospital

About Us
At Martha’s Vineyard Hospital, we are more than just a healthcare provider—we are a community. Our mission is to deliver compassionate, high-quality care to every patient while fostering an environment where our team members can thrive and grow.

Position Summary
We are seeking an Operational Manager to play a key role in strengthening and optimizing the way our hospital functions every day. In this role, you will drive efficiency, champion innovation, and ensure that our teams have the tools and resources they need to succeed. While this position does not involve direct patient care, your impact will be felt across the organization by supporting those who do.

What You’ll Do

Develop and implement operational strategies aligned with MVH’s goals and mission.

Partner with senior leadership to set targets, track progress, and celebrate achievements.

Identify opportunities to streamline workflows, improve processes, and increase efficiency.

Analyze current operations and implement enhancements that drive productivity and cost-effectiveness.

Allocate and manage resources—including people, equipment, and materials—to ensure optimal utilization.

Establish clear performance metrics and monitor progress using KPIs.

Uphold quality standards through audits, compliance checks, and proactive improvements.

Oversee procurement, inventory management, and distribution processes.

Assess and mitigate operational risks with effective controls and strategies.

Prepare regular reports highlighting performance, trends, and project updates.

Why Join Us?

Be part of a dedicated and supportive team committed to excellence.

Play a vital role in ensuring our caregivers have what they need to deliver world-class care.

Enjoy the unique and welcoming culture of Martha’s Vineyard Hospital—a place where collaboration and community matter.

Access opportunities for professional growth and development in a supportive environment.

If you’re a motivated leader who thrives on making systems run smoothly and enjoys helping organizations perform at their best, we invite you to apply and join us in making a difference at MVH.

 

Qualifications

Education
Bachelor's Degree Operations Management required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Operational Management Experience 1-2 years preferred

Knowledge, Skills and Abilities
- Solid understanding of supply chain management, process improvement methodologies, and quality assurance principles.
- Proficiency in using operational software, project management tools, and data analysis software.
- Strong analytical and problem-solving skills, with the ability to identify issues, analyze data, and implement effective solutions.
- Strong communication and interpersonal skills, with the ability to collaborate with stakeholders at various levels.
- Ability to adapt to changing priorities, handle multiple projects simultaneously, and work in a fast-paced environment.
- Excellent leadership and team management abilities, with a focus on motivating and developing staff.

 

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constan