Engineer, Customer Integration Engineering

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays + 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

Key Responsibilities

• Engage with assigned OEMs and work towards optimized application/installation/integration designs of Allison products
  • Assist in transmission product development as it pertains to vehicle and engine integration
  • Convey ATI's design requirements to the customer per Tech Data
  • Chair and/or attend customer meetings as ATI’s engineering representative
  • Provide product training to customer’s engineering and manufacturing teams
  • Support diagnosis and resolution of vehicle/transmission/system issues at customer engineering and manufacturing facilities
• Communicate customer design direction and changes to the ATI engineering and business teams
  • Facilitate the transfer of specifications, change requests, roll out plans, and software tools between the customer and ATI
  • Forward information on customer activities relevant to ATIs interests
  • Interact with the customer's various engineering organizations to provide feedback on ways to improve the ATI products in customer vehicles
  • Submit improvements and deviations through the Allison business systems

Key Performance Measures

• Optimized Allison product installation/integration at assigned OEMs, no installation/integration related issues in the field
• No unforeseen delays/interruptions in availability of Allison product releases at assigned OEMs because of engineering (including PLT) issues or regulatory issues at assigned OEMs.
• Demonstrated ability to effectively troubleshoot powertrain technical issues and resolve (either with or without support from peer CIE's)

Competencies and Behaviors

• Highest Standards in Everything We Do:
  • Adheres to core set of values and acts in line with those values
  • Is trusted by engineering or cross functional peers to deliver on what they commit to in a timely manner
  • Reflects on mistakes and seeks to proactively address them
  • Acts with honesty and transparency, surfacing issues and solutions to their management
  • Takes responsibility to deliver results in the right way
  • Represents the company’s best interest at all
• Drive a Positive Customer Experience:
  • Gains the trust of engineering or cross functional peers through active engagement
  • Gathers firsthand customer information and provides recommendation to direct management for approval
  • Responsive to internal and external requests without management support
  • Builds effective/positive relationships with engineering peers
  • Thinks through the consequences of actions with department management and engineering peers
• Improve the Way the World Works:
  • Learns and adapts quickly when facing new problems, works to improve department
  • Can create new ideas and works with direct management to put into practice
  • Can identify when department process improvement is needed and works without management to implement solutions
  • Effectively co