Sr. Manager Pharmacy Colleague Product (Pre-Order Experience)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health is embarking on a bold technology and digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital solutions that will make health care more accessible, integrated, and reliable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation.

The Senior Manager Pharmacy Colleague Product (Pre-Order Experience) supports their respective product leadership across one or more product teams. They define and drive the execution of initiatives that cross multiple products or experiences, support the translation of business and user needs into technology-enabled solutions, ensure the product roadmap is optimized to achieve long-term key user and business goals.

They are responsible for creating and managing the product development roadmap, and for coordinating dependencies across teams. They function as the main point of contact for successful epic delivery and final customer outcomes, working directly with Team Product Leads when necessary to ensure features are on track for near-term and long-term delivery. This individual will drive status for cross-product metrics and develop initiative-level measurement plans through alignment across key stakeholders. They will drive the successful delivery and go-to-market plan of their integrated product areas and socialize updates with senior leadership.

This individual will work closely and cross-functionality with Team Product Leads, Product Strategy, and business stakeholders to communicate critical updates and insights, specifically to key stakeholders and organization leaders.

Product Vision, Strategy, and Road mapping (25%)

• Defines the Epic or initiative vision through a deep understanding of customer needs and complexity through communication with senior Team Product Leaders. Effectively communicates the product vision to team members
• Drives alignment of E2E experiences across products and channels while also evaluating consistency of the experiences across different channels
• Responsible for reviewing and aligning roadmaps and workforce management tools across their respective solution and product areas
• Supports Team Product Leads to develop feature-level roadmaps for their features that supports the broader Epic’s or initiative's roadmap

Team Backlog Ownership, User Story Development, and Prioritization (25%)

• Manage multiple backlogs for products and/or experiences. This individual will often support Team Product Leads on refining specific products or experiences
• Lead a cross-functional product team through discovery and define scope to achieve user and business outcomes and communicate updates and changes to Team Product Leads
• Leads identification of exploration enablers needed and owns discovery and architectural runway. This includes writing enabler features and documenting learning outcomes

Trend Monitoring and Product Performance (10%)

• Create Epic-level or initiative-level measurement plans including success metrics, thresholds, and release plans. They ensure alignment with key stakeholders prior to deliver, report on critical updates, and contribute to product-level analyses as necessary
• Uses performance data to identify issues quickly, and develop new insights and hypothesis about product health
• Drive status for OKR metrics, Experiences that Matter the Most (ETMMS; customer satisfaction and task accomplishment rates) and Brilliant Basics through communication with Product Leads.
• Understands product health to inform roadmap and stakeholder updates. Key metrics include core Product Metrics (i.e., Visits, Success Rates, etc.), Technical Health (i.e, Site Speed, Crash Rate, API Performance, etc.), Customer Feedback (i.e., App Rating, Quantum Metric, Medallia, etc.) and/or other appropriate metrics

Product Value, Cross-Functional T