Store Manager, Venice Beach

About Away

We believe travel makes us better. Founded in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Store Manager to lead our Los Angeles, Venice Beach team. 

Our Retail team creates a transformative experience for each and every customer that visits one of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger bond with loyal Away fans.

This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure. 

What you’ll do as the Store Manager

• You’ll ensure your team is providing world class customer service to every person, every time through the Customer Journey and Leader on Duty program

• You’ll communicate Away’s values and brand philosophy to customers and team members alike

• You’ll develop your team by keeping an open mind, promoting a culture of learning and feedback, and communicating often and openly

• You’ll develop, execute, and continuously improve all operational activities to ensure the store achieves financial expectations and exceeds customer expectations

• You’ll work cross-functionally with CX and HQ partners to ensure we create exemplary retail experiences and special initiatives 

• You’ll provide peer mentorship for other leaders in the business

• You’ll drive Brand Awareness through community activities

• You’ll strategize and implement action plans to drive the business to success

• You’ll use relevant business platforms to inform strategy and action plans (RetailNext, Deputy, Looker, etc.)

• You’ll demonstrate comprehensive understanding of inventory movement in their specific market (adequately stock the store and create merchandising strategy)

• You’ll conduct regular touch bases using the Retail Routines guidelines to connect with and develop all team members

• You’ll lead weekly leadership meetings to align, share strategy, and develop long-term solutions for business opportunities

• You’ll assess talent needs and proactively hire to maintain headcount, while actively retaining and developing talent

• You’ll ensure success in all facets of the business by actively managing specialist program leaders

Who you are

• You have a deep understanding of elevated customer experience

• You have a minimum of 3 years in a managerial position, preferably at a customer-centric retailer or company

• You have precise attention to detail, strong business acumen, and an entrepreneurial mindset  

• You’re passionate about people development and have a knack for motivation

• You’re a team player that is comfortable providing feedback, innovating, and getting their hands dirty

• You have experience working at a start-up or fast-growing company or retailer

• You have experience building a team from the ground up

• You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand

• You’re agile, and motivated by a fast-paced and ever changing environment

• You’re passionate about transforming travel for all (but that’s a given!)

• You’re able to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift

• You’re able to stand/be on feet for extended periods of time throughout the duration of a work shift

• You’re able to bend, squat, twist, and reach as needed throughout the duration of a work shift

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We Are

• We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings. 

• We’re driven. The work we do matters and collectively drives impact. No matter the j