Senior Manager: Patrol Operations

 

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Summary:

We’re building something new for the world’s largest and best professional ski patrol: a Center of Excellence to support the continued success of our teams. The Senior Manager, Patrol Operations - Center of Excellence (COE) will play a critical role in bringing this vision to life by supporting the operational, strategic, and administrative functions of the Patrol COE.

 

This leader will serve as a key operational partner within the Patrol COE, driving execution of the annual business cycle, managing cross-functional initiatives, and acting as the workflow connection between the Patrol COE and resort operations. The role is responsible for ensuring timely execution of patrol programs, alignment to strategic objectives, and continuous improvement of operational systems and processes.

 

Job Specifications:

• Starting Wage: $95,630.58 - $126,000.00 + annual bonus
• Employment Type: Year Round
• Shift Type: Full Time
• Minimum Age: At least 18 years of age
• Housing Availability: No 

 

Job Responsibilities:

• Manage day-to-day planning and execution of patrol operations across the annual cycle and enterprise initiatives.
• Partner with internal and external stakeholders to define scope, objectives, success criteria, dependencies, and timelines for critical programs and initiatives
• Identify execution risks and propose actionable solutions to maintain progress toward organizational goals
• Coordinate and facilitate patrol operations leadership meetings, including agenda development, documentation, and follow-up on core deliverables
• Serve as project manager for key elements of patrol initiatives as directed by patrol COE leadership
• Develop and implement tools to track and report on the status of strategic initiatives and core operational deliverables
• Collaborate with cross-functional teams to ensure execution is aligned and communication is streamlined
• Support the development of a centralized operations management function, including potential direct reports, to enhance efficiency and scale core activities

 

Job Requirements:

• Strong program and initiative management capabilities
• Operational leadership experience in complex, multi-site environments
• Exceptional stakeholder management and communication skills
• Proven ability to coordinate and execute against strategic priorities in partnership with cross-functional teams
• Process-minded, with the ability to identify opportunities for continuous improvement
• Highly organized with strong attention to detail and ability to manage multiple projects simultaneously
• Ability to facilitate meetings and training.
• Critical thinking and communication skills.
• Proven computer skills, including Microsoft Word, PowerPoint and Excel.

 

Experience:

• Demonstrated success in leading day-to-day operations and managing cross-functional programs
• Experience working in hospitality, resorts, retail, or consumer service industries preferred
• Background in operations management, program execution, and initiative delivery
• Experience facilitating meetings and aligning large stakeholder groups around shared outcomes

 

Key Decision Rights:

• Prioritization of day-to-day operational tasks and resource allocation
• Project management structure and tools to track and report on execution
• Identification and e