Senior Program Manager (Organizational Change Management)

Job Description

The Senior Program Manager (Change Management) plays a critical role in driving strategic change initiatives that deliver on our objective to establish a modular, interoperable, and scalable system capable of enhancing safety, efficiency, and adaptability in a complex, multi-domain environment with global impact. This position entails leading large-scale, complex programs from conception through completion, ensuring they align with and advance the organization's strategic goals. The Senior Program Manager provides visionary leadership, and optimizes resource utilization. This role requires exceptional leadership, strategic planning, and communication skills to influence and collaborate with executive leadership, stakeholders, and cross-functional teams.

 

*To be successful in this role, the Organizational Change Management (OCM) skillset required will encompass business process re-engineering, organizational change strategy, people management, and executive presence. 

 

 

Responsibilities:

• Serve as the single point of accountability for all project management activities
• Apply and implement metric-focused delivery model for workstream and contract performance reporting, including defining the metrics, processes, feedback loops, and continuous improvement practices
• Collaborate with leadership to assemble and assimilate a new delivery team, ensuring seamless operational and cultural integration with the technical implementation team and customer environment
• Rapidly evaluate OCM needs based on an aggressive technical modernization schedule and complex customer environment to set vision, and strategy – formulating actionable plan to achieve goals
• Create the environmental infrastructure (e.g., standard operating procedures (SOPs), tools, team dynamic factor, collaboration requirements) for a strong foundation that evolves with the discovery process
• Ensure alignment with the client’s implementation schedule and provide oversight for the organizational change management (OCM) workstreams
• Submit Status Reports, summarizing completed efforts, deliverables, and anticipated work
• Develop OCM strategy and provide leadership and oversight to ensure strategically-aligned execution that evolves with organizational readiness, stakeholder input, capability development and technical rollouts, and programmatic direction
• Develop and execute a comprehensive stakeholder engagement plan to guide proactive management of a complex stakeholder landscape that include internal organizations and group as well as external stakeholders such as other federal agencies, state/local government, industry partners, and organizations such as unions and policy groups
• Coalesces and synchronizes stakeholder management with modernization activities, inter-dependent technical workstreams, and OCM support areas such as change planning, stakeholder coordination, communications and messaging, public relations, and sponsorship management
• Defines overarching change management strategy and aligns team to an adopter-oriented, data-driven OCM approach
• Oversees the definition and tracking of KPIs to measure program success
• Lead pressure-testing of strategy for refinement, pivoting team direction for improved effectiveness, accelerated roadmap delivery, and high velocity adoption
• Provide and implement a Commercial Off-The-Shelf (COTS) tool to manage change, ensuring compliance with government data protection standards
• Collaborate with multiple departments to update the content on client’s internal digital platforms
• Guide workstream to establish agile processes to facilitate tailoring needs and application maintenance
• Prioritize and sequence activities in alignment with OCM needs, seamlessly integration tool use with OCM and removing roadblocks for the implementation team

 

Qualifications

Required: 

• Bachelor’s degree with 12 years in leading large-scale, complex transformational or modernization initiatives
• Diverse organizational change and stakeholder management experience
• Excellent leadership and team/people management skills, with ability to motivate and inspire others, foster trust, and develop strong relationships and rapport
• Demonstrated success supporting enterprise modernizations, with strong experience collaborating with technical and specialized experts
• Experience working directly with C suite executives on strategy
• Excellent written and verbal communication skills
• Familiarity with complex technical implementations and leads with optimism and confidence through ambiguity and challenging situations
• Microsoft Office Suite expertise (Word, PowerPoint, Excel, etc.)
• U.S. Citizen