Customer Service Support Specialist II
City of GainesvilleAbout the role
If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account.
Make a difference in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.
Department:
GG_Public Works: Refuse CollectionSalary Range Minimum:
$19.13Salary Range Maximum:
$28.14Closing Date:
02/11/2025Job Details:
This is highly skilled, responsible lead work supervising customer support service activities. Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished from higher classes by its lack of managerial responsibility and from lower classes by its advanced support service skills and supervisory responsibility in a single service environment.To be considered for this position you must take and pass the City of Gainesville:
-Typing
-Word
-Excel
To schedule testing please contact CareerSource North Central Florida by emailing Jan Kautz at jkautz@careersourcencfl.com or 352-955-2245 ext. 5969. They are the test administrator and will be able to assist you with your assessments.
*PLEASE LISTEN TO THE ENTIRE MESSAGE FOR INSTRUCTIONS*
This testing is done online.
Testing is due by EOD Thursday 2/13/25.
These are mandatory assessments and must be completed for further considered for this position.
***Test scores are good for 1 year***
Job Description:
SUMMARY
This is highly skilled, responsible lead work supervising customer support service activities. Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished from higher classes by its lack of managerial responsibility and from lower classes by its advanced support service skills and supervisory responsibility in a single service environment.
EXAMPLES OF WORK**
ESSENTIAL JOB FUNCTIONS
Depending on area assigned: Coordinates daily operations of staff. Provides support service training to new employees and coordinates special projects with staff. Assists in formulating polices and procedures affecting customer service.
Performs performance appraisals. Responds to inquiries and complaints from customers and other agencies in person, by phone, and by mail. Handles complicated complaints.
Investigates, researches, and resolves problems in accordance with established policy. Performs duties of a Customer Service Support Specialist I, as needed.
Attends work on continuous and regular basis.
NON-ESSENTIAL JOB FUNCTIONS Acts in absence of supervisor. Performs other related duties as assigned.
NATURE OF WORK
Highly skilled, responsible lead work supervising customer support service activities.
CLASSIFICATION STANDARDS
Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished from higher classes by its lack of managerial responsibility and from lower classes by its advanced support service skills and supervisory responsibility in a single service environment.
EXAMPLES OF WORK**
ESSENTIAL JOB FUNCTIONS
Depending on area assigned:
Coordinates daily operations of staff.
Provides support service training to new employees and coordinates special projects with staff.
Assists in formulating polices and procedures affecting customer service..
Performs performance appraisals.
Responds to inquiries and complaints from customers and other agencies in person, by phone, and by mail. Handles complicated complaints.
Investigates, researches, and resolves problems in accordance with established policy.
Performs duties of a Customer Service Support Specialist I, as needed.
Attends work on continuous and regular basis.
NON-ESSENTIAL JOB FUNCTIONS
Acts in absence of supervisor.
Performs other related duties as assigned.
MINIMUM REQUIREMENTS
Graduation from high school or possession of an acceptable equivalency diploma and four years of customer service work or experience related to area of assignment and one year supervisory experience; or an equivalent combination of education, training a
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