Program Manager

Program Manager – TS

Xcelerate Solution is seeking a Program Manager that will manage personnel security support process and resolve issues of low and medium complexity in a collaborative team office environment. In this role, you will assist the Government in operating a responsive and professional call center to address inquiries from the customer base in a timely manner. Come join our award-winning organization and work with some of the most talented and brightest minds in the GovCon industry.

Location:

Aberdeen, MD

Security Clearance:

Secret Eligibility

 

Responsibilities:

• Overseeing the validation and process incoming investigation requests through the Personnel Security Investigation Portal (PSIP).
• Accountable for the team process of incoming mail and hard copy fingerprint (FP) cards.
• Overseeing the review e-QIP investigation form (SF-85, SF-85P, and SF-86) submissions to ensure compliance with ISP standards.
• Communicating with applicants to ensure form standards are met for submission.
• Providing Customer Support Center (CSC)/help line services to applicants and requesters.
• Perform e-QIP Reviews for US Army Recruiting Command (USAREC).
• Process case terminations - as investigation requests are identified as no longer required by requester or investigation request exceeds PSI-CoE allowed completion time.
• Submit initial and reinvestigation requests to the Investigation Service Provider (ISP).
• Responsible for ensuring that the team completed all required documents and attached to the investigation request at submission.
• Screen investigation requests for derogatory information for the Continuous Evaluation (CE) program.

Minimum Requirements:

• Must have a High School diploma.
• Must have experience using Microsoft Windows based operating system (currently Windows 10) with the Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Must have customer service experience.
• Must be able to obtain (or have the ability to obtain) and maintain a Secret security clearance, based on a Tier 3 (T3) level (formerly NACLC) or equivalent investigation.

Recommended:

• Attention to detail – able to pinpoint minute discrepancies with precision.
• Intellectual – able to memorize standards to ensure conformance.
• Adaptability – able to relearn and assimilate new processes.
• Strong work ethic – able to work independently and open to constructive feedback.
• Dependable – able to meet performance and quality standards as set.
• Excellent communication skills – must communicate professionally and concisely with applicants and requesters.

About Xcelerate Solutions:

Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions (www.xceleratesolutions.com) is one of America's fastest-growing companies. Xcelerate’s culture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to individual and company growth. This strong commitment to our employees has been recognized by our inclusion on the Washington Business Journal’s “50 Best Places to Work” list as well as being a “Great Place to Work” certified company with a 4.6 star, and a 99% CEO approval Glassdoor rating. Come find out why Xcelerate Solutions is one of the DC Metro top employers!

Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals, Xcelerate provides reasonable accommodations if needed because of an applicant's or an employee's disability.

Pay Transparency Notice: Xcelerate Solutions will not discharge or in any other m