Senior IT Support Specialist L2

<p><strong></strong></p> <p><strong>OANDA is a global leader in online multi-asset trading services, currency data, corporate payments and FX services.</strong></p> <p>Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. From our roots in 1996 that provided free currency exchange information to launching a multi-award winning global FX and CFD trading business to our recent new venture of money transfer. OANDA is now a major global player.</p> <p> </p> <p><strong>Join us and: </strong></p> <ul> <li>Work in the company that the main product is an award-winning platform that processes billions of dollars every day.</li> <li>Be on a team that’s responsible for company-wide top priority projects.</li> <li>Improve yourself and your team through education and continuous learning.</li> </ul> <p>If you like to be challenged in a diverse and fast paced environment and you are passionate about customer service, then this is the role for you! Stay up-to-date with the latest IT trends and technologies, by attending local conferences and events and experimenting with new technologies in OANDA's lab environment - Join us!</p> <p> </p> <p>We are looking for a service-minded IT Support Specialist. You'll be working alongside other specialists supporting 500+ employees both on-site and globally, leveraging our Atlassian ticketing system to ensure we are measuring and meeting our service desk KPls. You'll be provided opportunities for growth with exposure to many different technologies and operating systems such as Windows, Mac OS, and Ubuntu.</p> <p>In a Corporate IT Team we are responsible for providing support to users through various communications such as Slack, email, remote-support or desk-side as required. We are performing initial L1/L2 problem analysis and triage, and escalate systemic problems to other teams when necessary. </p> <p> </p> <p>You will have the opportunity to work on:</p> <ul> <li>Support applications such as Google Workspace and Active Directory.</li> <li>Take responsibility for our new employee's first-day experience, and collaborate with HR by owning the onboarding and of/boarding of users on Windows 10 / Mac OS/ Ubuntu, and managing user access to internal and external tools through Duo. </li> <li>Track IT assets in ManageEngine and Device42.</li> <li>Maximize customer satisfaction and follow up on requests in a timely manner and see tickets through to completion. </li> <li>Build and deliver comprehensive IT training programs for employees, and assist in on-the-job training personnel when required and creating a library of IT knowledge for the team use in Confluence</li> <li>Experienced with assisting your fellow IT Support Specialists with installations, configurations, and setup of computer systems while following and improving current processes and procedures.</li> </ul> <p><strong> </strong></p> <p><strong>Requirements:</strong></p> <ul> <li>Minimum 3 years of commercial experience as a L2 Technical Support</li> <li>Communicative English and Polish</li> <li>Excellent customer service and interpersonal skills in a professional service environment (technical and non technical) with the ability to break down and solve any problem.</li> <li>Experience in supporting applications such as Google Workspace and Active Directory.</li> <li>Experience in owning an onboarding and of/boarding of users on Windows 10 / Mac OS/ Ubuntu, and managing user access to internal and external tools through Duo. </li> <li>Thirst for knowledge, hunger to learn, and willingness to take on new challenges.</li> </ul> <p> </p> <p><strong>Following qualifications are beneficial:</strong></p> <ul> <li>Experience in IT training programs for employees</li> </ul> <p> </p> <p>OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. </p> <p>Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible. </p> <p>Learn more about our culture <a href="https://www.oanda.com/group/culture/">here</a></p> <p><a href="https://www.instagram.com/oanda/?hl=en">Instagram </a><strong>|</strong> <a href="https://twitter.com/OANDA?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor">Twitter </a><strong>| </strong><a href="https://www.linkedin.com/company/oanda/">LinkedIn </a><strong>| </strong><a href="https://www.youtube.com/@oanda">YouTube</a></p> <p> </p>