PBX Operator Evenings Full Time BHS

***$2,000 Sign-On Bonus depending upon experience***

SUMMARY

Answers and connects all incoming and in house calls to the proper departments or extensions for the five Baptist Health System’s hospitals and all other facilities. Completes established competencies for the position within designated introductory period. Other related duties as assigned.

POSITION QUALIFICATIONS
MINIMUM EDUCATION: High School Graduate or equivalent
PREFERRED EDUCATION : N/A
MINIMUM EXPERIENCE: N/A
PREFERRED EXPERIENCE: 6 months or more in telephone operations
REQUIRED CERTIFICATIONS/LICENSURE: NA
PREFERRED CERTIFICATIONS/LICENSURE: NA
REQUIRED CCOURSES/COMPLETIONS (e.g., CPR): NA

General Functions:
 Operates multi-position switchboard
 Answers the switchboard and connects without delay
 Gives hospital information over the telephone
 Pages hospital staff members and physicians
 Relays incoming, outgoing, and interoffice telephone calls
 Contacts personnel on their pagers, by phone or Alpha Mate Encoder
 Monitors all Fire and Security Alarms
 Completes all forms required (i.e. Dr. Red, Code Blue)
 Resets alarms (between 6 a.m. and 10 p.m.)
 Relieves other operators in PBX for breaks and meals
 Utilizes resources efficiently and effectively
 Maintains safe environment
 Participates in Performance Improvement activities

Answers calls in efficient manner, uses digital pages as needed. Accesses patient information, uses scripting for all interactions.

Education:

Required: High school graduate or equivalent

Experience:

Required: 6 months as operator or in customer service

Certifications:

Physical Demands:

Who We Are
We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.
Our Story
We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.
We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.
Our Impact Today
Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.
Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.
Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day.