Salesforce IT Manager / Architect

Labcorp is seeking a Salesforce IT Manager / Architect to join our team in Durham, NC.

Location: Durham, NC

Applicants who live within 35 miles of Durham, NC will follow a hybrid schedule. This schedule includes a minimum of three in office days per week in Durham, supporting both collaboration and flexibility.

Work Schedule:

Job Responsibilities

Architecture and Strategy

• Define and lead the Salesforce enterprise architecture roadmap aligned to business objectives.
• Design scalable, secure, and high‑performance solutions across Salesforce platforms including Sales Cloud, Service Cloud, Life Sciences Cloud, and Health Cloud.
• Develop integration architectures using APIs, middleware, and event‑driven patterns.
• Ensure adherence to platform best practices, governance frameworks, and system limitations.

Leadership and Delivery

• Lead and manage Salesforce engineering teams, including developers and technical contributors.
• Oversee end‑to‑end solution delivery, including design, development, testing, and deployment.
• Drive Agile and Scrum practices to ensure timely, high‑quality delivery.
• Partner with business stakeholders to translate requirements into scalable technical solutions.

Platform Governance and Optimization

• Establish DevOps processes, CI/CD pipelines, and release management standards.
• Define and enforce data governance, security models, and compliance requirements.
• Conduct architecture reviews, code reviews, and performance optimization assessments.
• Monitor and optimize platform usage, licensing, and cost efficiency.

Stakeholder Management

• Serve as a trusted advisor to senior leadership and business stakeholders.
• Collaborate with enterprise architecture, data, integration, and security teams.
• Communicate technical concepts and solutions effectively to non‑technical audiences.

Innovation and Transformation

• Drive adoption of Salesforce capabilities including automation, AI, and platform enhancements.
• Evaluate emerging technologies and recommend improvements to existing systems.
• Lead large‑scale digital transformation and platform modernization initiatives.

Minimum Qualifications

• High school diploma with 17 or more years of information technology experience; or Bachelor’s degree in Computer Science or Engineering with 15 or more years of information technology experience; or Master’s degree in Computer Science or Engineering with 13 or more years of information technology experience.
• 8 or more years of experience designing and implementing Salesforce platform architectures.
• 8 or more years of experience using Salesforce technologies including Apex, Lightning Web Components (LWC), and declarative development tools.
• 8 or more years of experience implementing integration patterns using REST APIs, SOAP APIs, or middleware platforms.
• 5 or more years of experience leading software development teams or managing technical delivery.
• 3 or more years of experience delivering enterprise‑scale Salesforce implementations across multiple business functions.
• 3 or more years of experience implementing data models, security frameworks, and sharing models within Salesforce.
• 3 or more years of experience working with CI/CD tools, DevOps practices, and version control systems.
• 3 or more years of experience working with Agile methodologies and software development lifecycle processes.

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) certification.
• Salesforce Application Architect or System Architect certification.
• Salesforce Platform Developer II certification.
• 3 or more years of experience working with integration platforms such as Amazon API Gateway or Apigee.
• 3 or more years of experience working with Salesforce Industries (Vlocity), Marketing Cloud, or Data Cloud.
• 3 or more years of experience working with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• 3 or more years of ex