Jobs and Careers

SRE (Application Support + DevOps Automation)

Saint Louis, United Statesfull_timeVerifiedPosted 27 Sept 2024

About the role

Who are we?

Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging technologies, we offer a consulting-led, integrated suite of enterprise-grade software products, services, and solutions.

Roles & Responsibilities:

Business operations are responsible for ensuring the platform's production readiness. This is accomplished by closely partnering with developers to design, build, implement, and support technology services.
A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Fulcrum's Client through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
We accomplish this transformation through supporting daily operations with a hyper-focus on triage and then root cause by understanding the business impact of our products. The goal of every team member is to shift left to be more proactive and upfront in the development process and to manage production proactively and change activities to maximize customer experience and increase the overall value of supported applications.
SRE/Devops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of SRE is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

Skills Required:
Writing day to day Unix scripts for application maintenance purpose.
RDBMS knowledge and writing SQL queries.
Knowledge of ITIL framework - Incident Management, Change Management and problem management.
Excellent written and verbal communication skills, ability to collaborate with functional and business users.
Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
Should be able to work in Application support project in rotational shifts (Weekend work/on call as well).
Ability to troubleshooting, debug and analyze application server logs and automate routine tasks.
Experience in dealing with different stakeholders in difficult situations, making decisions with a sense of urgency.
Experience in working with development, operations, and product teams to prioritize defects/issues.
Good to have experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef.
Good to have experience in writing Splunk queries and creating Splunk dashboards, reports.
Good to have experience in any programming experience i.e. Core Java.
Good to have knowledge in Payments/Finance Domain.

Requirements

Looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead in DevOps automation and best practices.

- Are you a born problem solver who loves to figure out how something works?
- Are you a CI/CD geek who loves all things automation?
- Do you have a low tolerance for manual work and look to automate everything you can?

Business Operations is leading the DevOps transformation through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Location : St. Louis, MO (