Sr. DHS Onsite Support Specialist

 

 

With a passion for life

 

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

 

 

Job Overview

The Sr. DHS Onsite Support Specialist supports Getinge’s Digital Health Solutions (DHS) portfolio of products onsite for a singular customer. The position is trained to support the core DHS ecosystem of Tegris, T-DOC, and Torin while working closely with Sterile Processing and Operating Room staff on a daily basis. This position will be directly responsible for ensuring customer satisfaction and providing a high level of customer service for Getinge’s products. This position will sit onsite at the University of Texas Hospital in San Antonio.

 

Job Responsibilities and Essential Duties

• Provide excellent Tegris support onsite. This includes:
  • Prompt, professional, and courteous maintenance of Tegris products to meet guaranteed response times.
  • Ownership of Tegris Level 1 and 2 support cases.
  • Advanced Tegris problem solving.
  • Escalating Tegris Level 3 support cases to Engineering.
  • Ongoing end-user training as requested.
• Provide excellent T-DOC support onsite. This includes:
  • Configuration and maintenance of T-DOC clients and server.
  • Ownership of T-DOC Level 1 and 2 support cases.
  • Ongoing training for T-DOC users and administrators.
  • Creation and maintenance of T-DOC reports.
  • Advanced T-DOC problem solving.
  • Escalating T-DOC Level 3 support cases to Engineering.
• Provide excellent Torin support onsite. This includes:
  • Maintenance of Torin interface server.
  • Maintenance of Torin reporting dashboard.
  • Ongoing education of Torin users.
  • Escalating product enhancement requests to Engineering.
• Ensure adherence to company quality system processes, protocols, and SOP’s.
• Establish and maintain positive and cooperative working relationships with customers and colleagues, conducting oneself in a professional and responsible manner at all times.
• Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by the company and others.
• Participate in training seminars, meetings, and on-the-job training programs.  Demonstrate a deep and thorough understanding, and an ability to apply concepts and knowledge obtained from these training and skill development sources.
• Enhance company’s image by participating in regional and national trade shows when required.
• Comply with all company policies and perform other related responsibilities and assignments as required.
• Other duties as assigned.

 

Minimum Requirements

• B.S. Information Systems, or Information Technology /Computer related field, or equivalent combina