PGIM Marketing - UX Design & Journey Specialist

Job Classification:

Marketing & Communications - Marketing

A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers!  

If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today.

At PGIM, You Can!

What you will do

Our business is evolving to include more custom and personalized experiences to support the firm’s product and distribution growth in global markets. The team seeks a Digital Experience Specialist to play an important role in creating intuitive and engaging digital experiences and journeys. The role will leverage business objectives, data and user intent to develop digital experiences that drive client engagement and satisfaction. A professional presence supported by demonstrated leadership and the ability to address the needs of a diverse set of stakeholders is essential to the role.

What you can expect

• Design intuitive and personalized user experiences that prioritize usability and engagement, meeting business goals.
• Create and iterate wireframes and prototypes to convey design concepts and incorporate feedback.
• Conduct competitive and user research to understand needs, pain points and user behavior.
• Leverage user journey and experience mapping skills to analyze user engagement to highlight successes and identify opportunities to improve client experiences.
• Facilitate and run experience workshops with all stakeholders and produce related findings.
• Translate business-approved wireframes, prototypes and design concepts into business requirements for agile technology developers to execute.
• Stay ahead of evolving best practices, design trends, new tools and technology, and communicate related insights to stakeholders.
• Conduct A/B and usability testing to modify journeys and designs based on performance of data.
• Put forward new cases for design improvements with marketing and product managers.
• Be the voice of the client when communicating with content strategists, developers and other stakeholders to ensure user-centered content solutions are realized.
• Partner with cross-functional stakeholders to understand business needs and map them to outcomes.

What you will bring

• 5+ years of experience designing digital user experiences and journey management leveraging user-centric design principles; B2B distribution experience is a plus.
• Relevant experience working in highly regulated industries (e.g. finance, health care, etc.).
• Proficient in wireframing and prototyping tools, including but not limited to Figma, Sketch and Adobe XD, to create mockups and prototypes.
• Strong understanding of information architecture and ability to structure content and navigation that lends to personalized next best actions.
• Proven experience driving and influencing digital experience change across highly matrixed organizations tackling ambiguous problems with tangible business outcomes.
• Excellent communication skills (presentation, written, verbal) with all levels of management, including strength in balancing the right amount of detail for each audience.
• Proficiency using Jira.
• Experience with ADA/WCAG standards for accessibility.
• Figma / AEM
• Design Thinking Methodologies
• Adobe Creative Suite
• PowerPoint
• Microsoft Office Suite

*PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

What we offer you

• Medical, dental, vision, life insurance and PTO (Paid Time Off)
• Retirement plans:
• 401(k) plan with generous company match (up to 4%)
• Company-funded pension plan
• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housi