Utilities CX Technical Consultant, Senior Associate

Industry/Sector

Not Applicable

Specialism

Functional & Industry Technologies

Management Level

Senior Associate

Job Description & Summary

A career within Functional and Industry Technologies services will provide you with the opportunity to build secure and new digital experiences for customers, employees, and suppliers. We focus on improving apps or developing new apps for traditional and mobile devices as well as conducting usability testing to find ways to improve our clients’ user experience.

Our team helps clients transform their business through enabling technologies across marketing, finance and operations in the functional areas such as Maximo and PowerPlant.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Basic Qualifications:

Degree Required 

Bachelor's degree 

 

Minimum Years of Experience 

4 years 

 

Preferred Qualifications:

Preferred Degree

Master's Degree 

 

Preferred Fields of Study  

Computer and Information Science, Computer Engineering, Management Information Systems, or related fields. 

Preferred Certifications

Certifications and/or technical implementation experience with at least one of the following applications: SEW SCM / SmartCX, SEW SMW, integrations with applications like Oracle CC&B, SAP IS-U, CRM applications, etc. 

 

Preferred Knowledge/Skills 

Demonstrates thorough abilities and/or a proven record of success as a technical lead or technical architect in implementing enterprise level applications in the following:  

• Keeping up with Power and Utilities Industry trends, specifically around technology involving meter-to-cash processes, customer engagement, call deflection, customer relationship management, renewables, sustainability, ESG, etc; 

• Interfacing with multiple areas of the team including IVR, call center KPIs, payment services, billing, collections, and field service management; 

• Leads with best practices <