Principal Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal Technical Program Manager

Overview:
Mastercard’s Data Governance & Regulation (DG&R) team is seeking a Principal Technical Program Manager to support the development of software solutions that meet or exceed global data governance requirements. This role involves leading program-level processes, streamlining communication, and coordinating activities across a program that spans approximately 15 teams across multiple geographies.
The ideal candidate will be a proactive leader with a deep understanding of Agile frameworks, a knack for driving continuous improvement, and the ability to collaborate with technical and business stakeholders to ensure seamless delivery and alignment with organizational goals.

Role:
• Facilitate the work of multiple product engineering teams within an Agile framework, ensuring alignment with program objectives and stakeholder expectations.
• Manage program-wide processes, including technical reviews, town halls, retrospectives, and roadmapping sessions.
• Oversee program-level workflow, cross-team coordination, dependencies, risks, and escalations.
• Build and maintain strong relationships with Engineering Directors, Engineering VPs, Product Owners, Product Managers, and other stakeholders.
• Collaborate with BizOps and TechOps teams to ensure operational efficiency across the DG&R program.
• Act as a communication bridge between technical teams and stakeholders, ensuring clarity and alignment on priorities and progress.
• Be accountable for program delivery execution, tracking progress, reporting status, and addressing blockers.
• Manage risks, drive issue resolution, and facilitate cross-team problem-solving to achieve program goals.
• Coach Technical Program Managers (Scrum Masters) to optimize delivery processes using metrics-driven improvements.
• Lead program-level retrospectives to foster collaboration and enhance team performance.
• Drive change management initiatives to improve Agile delivery and adoption across teams.
• Utilize data-driven decision-making to refine workflows, improve efficiency, and enhance program outcomes.

All About You:
• Proven experience in technical program management, project management, or Scrum Master role.
• Expertise in leading multi-product or multi-workstream Agile programs within global organizations.
• Demonstrated ability to guide engineering teams in Agile methodologies (Scrum, Kanban, etc.) to deliver high-quality products iteratively.
• Strong skills in roadmap planning, data analytics, and stakeholder communication.
• Skilled in managing risks, facilitating escalations, and influencing cross-functional teams to achieve outcomes.
• Experience driving change, fostering collaboration, and earning respect across a global organization.
• Demonstrated ability to operate independently and autonomously, while managing competing priorities.
• Solid understanding of Agile frameworks, program management tools, and continuous improvement methodologies.
• Experience working closely with engineering teams and contributing to technical discussions and problem-solving.
• Exceptional communication skills with the ability to present complex information effectively to executives, peers, and team members.
• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field. Equivalent practical experience will also be considered.


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