Senior Case Manager (Negotiations & Settlements)

Company Description

The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.

We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, growth, and service — to our clients, teammates, and community.

Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.

Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

Job Description

Role Overview

The Manager of Senior Case Management (Negotiations & Settlements) is a high-impact leadership role responsible for driving team performance, settlement outcomes, and operational excellence within the firm’s personal injury practice. This position oversees a team of senior case managers and is accountable for meeting aggressive settlement targets, maintaining high-quality client service, and building a scalable, results-driven department.

This role is fully on-site in Miami Lakes and is designed for a leader who thrives in a fast-paced, performance-focused environment and is motivated by accountability, measurable results, and team development.

Key Responsibilities

• Lead, manage, and develop a high-performing team of senior case managers
• Drive monthly settlement performance and ensure achievement of departmental KPIs and targets
• Conduct regular one-on-one meetings, coaching sessions, and performance evaluations
• Monitor pipeline, case progression, projections, and closing outcomes
• Hold team members accountable to productivity, quality, and client service standards
• Oversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlements
• Handle escalated client matters and ensure timely, professional resolution
• Analyze performance data and generate reports to identify trends and improvement opportunities
• Implement and maintain quality control standards through audits and process oversight
• Identify operational gaps and drive workflow improvements and efficiencies
• Develop internal talent, build leadership capability, and support succession planning
• Participate in hiring, onboarding, and training of new team members
• Ensure compliance with firm policies, legal standards, and internal procedures

Work Environment

• Full-time, on-site position based in Miami Lakes, FL
• Fast-paced, high-performance environment with measurable goals and accountability standards
• Collaborative team setting with a strong focus on results, continuous improvement, and client outcomes
• Requires the ability to manage multiple priorities and adapt to changing business needs
• Occasional weekend availability may be required for training or business needs

Benefits

• Competitive salary ($85,000 – $125,000 annually) plus BONUS
• Performance-driven environment with opportunities for advancement
• Professional development and leadership growth opportunities
• Collaborative and high-impact team culture
• Opportunity to play a key role in a growing, nationally expanding law firm

Application Process

Applications are open to qualified candidates with relevant legal or insurance experience.

This position is ideal for experienced case management leaders seeking to contribute to a high-impact personal injury law firm with a strong focus on client service, operational excellence, and settlement performance.

Qualifications

Qualifications and Skills

• Minimum of 2+ years of management experience in a performance-driven environment
• Minimum of 2+ years of experience in personal injury law and settlement negotiations
• Proven track record of leading teams and consistently meeting or exceeding performance targets
• Strong leadership, coaching, and team development capabilities
• Excellent communication and interpersonal skills
• Data-driven with the ability to analyze metrics and drive decision-making
• Experience with case management systems (Litify preferred)
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Highly organized with the ability to manage multiple priorities
• Bilingual (English/Spanish) is preferred but not required

Additional Information

• Paid