Client Care Specialist -Emergency

Maine Veterinary Medical Center is seeking a friendly, compassionate, and skilled Client Care Specialist to join our team!  In this role, you'll primarily support our Emergency Department clients while also assisting Specialty clients as needed. We’re looking for someone who thrives in a fast-paced environment, enjoys client interaction, and is committed to delivering exceptional service to both clients and their pets. Schedule: Full-time, with a required weekly Saturday shift. Additional scheduled shifts will be discussed during the interview process, with a focus on daytime hours. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our innovative environment means you’ll get to work with many different specialists and practice cutting edge care!  As part of our team, you’ll work with the latest technology and collaborate with a positive team to deliver the highest quality of care to our patients and clients alike.  Maine Veterinary Medical Center (MVMC) is a Rarebreed practice that has full in-house laboratory capabilities, a fluoroscopy suite for interventional procedures, a helical 16-slice CT, MRI, respiratory ventilator, in-house telemetric monitoring, ultrasound and endoscopy. MVMC has well-staffed departments in Neurology, Internal Medicine, Surgery, Oncology, Cardiology, Radiology, Rehab and Acupuncture and great team of emergency clinicians and criticalists to offer advanced services to a well-educated client base.         Client Care SpecialistMaine Veterinary Medical Center in Scarborough, ME     $21.00-$26.00 an hour based on experience and availability WHAT YOU’LL DO       

• Greet customers as they arrive and act as the main point of contact for the hospital. 
• Provide day-to-day client services of the front office and support staff throughout the office. 
• Answer a busy multi-line phone system and facilitate calls to relevant departments. 
• Resolve informal client issues and report on these issues to the Client Services Supervisor. 
• Maintain hospital communications via email, interpersonal and PIMs software.

BENEFITS      

• Great pay with competitive medical, dental, and vision insurance coverage 
• 401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th% 
• Generous paid time off to help you achieve work life balance
• Employee Referral Program  
• Company-paid life insurance, AD&D, and short-term disability (long-term disability available) 
• Accident and critical illness insurance  
• Bonding leave enhanced maternity benefit  
• Flexible Spending Account (FSA) and Health Saving Account (HSA) 
• Continuing education yearly allowance for skills development  
• Certification fees reimbursement (eligible employees only)  
• Commuter benefits, uniform allowance, and Employee Assistance Program (EAP) 

Plus, special benefits to utilize for your own pet:

• Pet Care: Discounts on veterinary services and products 
• Pet Diagnostics: Discounts on reference lab testing 
• Pet Food: Discounts on Purina pet foods 

REQUIREMENTS        

• Associate degree or equivalent experience  
• 2+ years of experience in customer service required: prior veterinary experience desired but not required. 
• Strong organizational skills. 
• Strong client relations and interpersonal skills. 
• Strong technical and computer skills. 
• Excellent oral and written communication skills and attention to detail. 
• Self-starter and team player. 
• Strong client service background. 
• Friendly, Professional and Compassionate!  

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.      Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls.            Employment will require the successful completion of references and background checks.      Rarebreed Veterinary Partners provid