Operations Administrative Coordinator

Operations Administration Coordinator

JOB SUMMARY:

Oversees the scheduling and administrative supervision for the Casino Operations department. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and employees.

 

KEY JOB FUNCTIONS:

• Generates and updates schedules for all Casino Operations hourly team members.
• Administers, maintains and tracks all paid time off (PTO) requests.
• Serves as the department administrator for all leave of absence requests including tracking and progress.
• Serves as the department administrator for timekeeping and payroll to include reconciling sign-in sheets with Timeworks reports, generating and submitting time and pay discrepancies to payroll, all within a timely and accurate manner.
• Administers, tracks and maintains department attendance records. Generates and issues documentation and disciplinary actions associated with attendance policy violations.
• Maintains and tracks Internal Control Exception Reports and Surveillance Incident Reports.
• Assists with special projects and assignments as directed.
• Acts as role model and motivates subordinates to provide superior level of customer service to the guests.
• Handles guests concerns quickly and efficiently within scope of authority.
• Other duties as assigned.

 

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent required. Casino Operations knowledge preferred. Intermediate knowledge of Microsoft Office Excel and Word.

 

QUALIFICATIONS:

Must possess excellent math skills and the ability to multi-task. Must possess well-developed interpersonal skills. Must enjoy entertaining and communicating with the public. Must have a professional appearance and be a team player. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

 

WORK ENVIRONMENT:

• Must be able to work independently.
• Must be able to maintain a high-level of confidentiality.
• Must be able to sit and/or stand for long periods of time (minimum of four hours).
• Demonstrates a sense of urgency while performing tasks and meeting deadlines.
• Must be able to maneuver throughout all areas of the casino; from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift, carry and/or push a minimum of 40 lbs.
• Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp objects and the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing secondhand smoke, dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

 

DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).