Configuration Technician - L3- 1st shift - NAIC3

Education Qualifications
Associate's Degree Information Technology preferred

Work Experience
A minimum of 2 years' progressive experience in a related field required

Other Work Experience
1-2 years of hands-on experience with router/switch, wireless, voice, security, and SAN solutions


Travel Requirements
None

Knowledge, Skills, and Abilities

• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
  
• Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
  
• Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
  
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
  Serves in a “player coach” role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
  
• Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
  
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
  
• Ability to take instruction and independently execute on the directives.
  
• Ability to read engineering drawings (network designs documents, rack elevations)
  
• Knowledge of different testing hardware and software platforms
  
• Knowledge of a broad range of network infrastructure cable types and best practices.
  
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
  
• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities and the ability to prioritize in a high-pressure environment.
  
• Strong written and oral communication skills.
  
• This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT’s requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.
  
  Licenses and Certifications
  CCNA - Cisco Certified Network Technician preferred
  
  
  Physical Demands
• Sitting: Frequently
• Standing: Constantly
• Walking: Frequently
• Stooping, kneeling, crouching: Frequently
• Reaching 30” to 72”: Constantly
• Eye/hand coordination: Constantly
• Lifting (up to 50lbs): Frequently
• Lifting Overhead: Occasionally
• Carrying: Frequently
• Twisting/Turning: Frequently
• Fine Motor Coordination (keying, labeling): Occasionally
• Fine Motor Coordination (pinch, tool use, stripping wire): Frequently
• Fine Motor Coordination (pick & place small parts): Constantly
• Gripping/Grasping: Frequently
• Climb (more than 2 steps): Occasionally

Working Environment

• Work near moving machinery: Constant
• Fumes or airborne particles: Frequent
• Toxic or caustic chemicals: Frequent
• Risk of electrical shock: Frequent
• Extremes: heat (non-weather): Occasional

Is this role an individual contributor or does it have direct reports?
Individual Contributor

Level of Autonomy
Work is accomplished with moderate supervision. Follows established and detailed directions. Work is reviewed for accuracy and overall adequacy.

Compensation/ Benefits

 Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $19.50 an hour. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this posi