About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

SHI’s Integrated Data Center Solutions (IDCS) team is driving a bold transformation—from legacy infrastructure to AI-powered delivery. As the IDCS Technical Manager, you’ll lead a high-impact team of infrastructure architects and automation engineers who design, configure, and operationalize data center solutions at scale.

This is more than a management role—it’s a leadership opportunity to shape delivery excellence, build technical depth, and foster a culture of proactive ownership. You’ll coach top talent, refine scalable processes, and serve as a strategic partner across customer engagements, internal initiatives, and innovation pilots.

Role Description

You’ll be accountable for leading with clarity, driving outcomes, and elevating team performance across: 

Team Leadership & Development 

• Build, coach, and inspire a high-performing team of infrastructure consultants and automation engineers 

• Define career paths, set clear objectives, and lead structured performance reviews 

• Hire and onboard top talent aligned with SHI’s culture of ownership and innovation 

Delivery Excellence 

• Ensure consistent, high-quality customer experiences across infrastructure engagements 

• Oversee execution of onboarding, cross-functional collaboration, and project delivery 

• Manage escalations and drive resolution with urgency and empathy 

Operational Strategy 

• Develop and implement training plans to ensure technical depth and process discipline 

• Drive continuous improvement through repeatable frameworks and proactive feedback loops 

• Own KPIs and SLAs, reporting insights and corrective actions to leadership 

Strategic Engagement 

• Participate in business strategy discussions and represent IDCS in executive forums 

• Prepare and deliver business reviews highlighting achievements, goals, and growth opportunities 

• Contribute subject matter expertise to statements of work, templates, and service documentation 

Behaviors and Competencies

• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

• Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.

• Business Acumen: Can develop and execute business plans to drive growth and profitability.

• Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs.

• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.

• Communication: Can effectively communicate complex ideas and information to