Director, Customer Experience

ABOUT US:

Brisk Teaching is the leading AI platform for K-12 educators, empowering teachers to deliver personalized, curriculum-aligned instruction at scale. Our Classroom Intelligence tools connect teachers, students, and curriculum—making meaningful learning happen in classrooms every day. We believe the best technology is cutting-edge, respects teachers’ time, integrates into real classrooms, and helps educators focus on what matters most.

Since launching, Brisk has experienced rapid growth. Over 2 million teachers use our platform, and we partner with districts and schools nationwide to transform how educators teach and how students learn.

We're backed by leading venture and edtech investors including Bessemer Venture Partners (Shopify, LinkedIn, Anthropic, Perplexity) and Owl Ventures (Newsela, Quizlet, MasterClass), with a team spanning top AI companies and real classroom experience.

We're a fast-moving, collaborative team driven by a shared commitment to educator impact and product excellence. Our values—urgency, ownership, and focus—shape how we build and who we are.

THE OPPORTUNITY:

We are seeking a strategic and experienced Director, Customer Experience to lead the post-sale customer journey for Brisk Teaching's paying district and school partners. This role owns the full spectrum of how customers experience Brisk after they buy — from onboarding and time-to-value through professional learning, and ongoing engagement to drive adoption and usage.

You will directly manage our Professional Learning team — currently two Professional Learning Program Managers and a contract team of seasonal trainers — and own the strategy for synchronous and asynchronous learning programs, onsite and virtual PD delivery, and the enablement content that drives educator confidence and product adoption. You will also own the customer onboarding experience, ensuring that districts move quickly from technical implementation to meaningful classroom usage.

This is a leadership role that sits within Customer Success and works closely with our CS, Sales, Marketing, Product, and Operations teams. You are the connective tissue between a closed deal and a successful, long-term customer relationship — and you will have the autonomy to shape how engagement journey works across segments and at scale.

YOU WILL:

Customer Engagement & Content

• Build the engagement roadmap for paying customers, distinct from the marketing team's lifecycle programs for free users, with a sharp focus on product adoption, educator enablement, and expansion readiness.

• Design and execute multi-touch engagement programs — email campaigns, webinars, events, and community initiatives — tailored to paying customers and aligned with the Customer Success team's account strategies.

• Create and oversee compelling enablement assets — video tutorials, product guides, best-practice resources, and quick-start materials — that help educators adopt Brisk tools with confidence.

• Plan and execute in-person customer engagement events, regional meetups, and partner showcases that deepen relationships and drive adoption within key markets.

• Establish and track the KPIs that define customer health and engagement success — usage milestones, onboarding velocity, PD completion, adoption lift, and leading indicators of renewal and growth.

Professional Learning Leadership

• Lead and manage the Professional Learning team, including two Professional Learning Program Managers and a contract team of seasonal trainers who deliver professional development during peak periods.

• Own the strategy and quality of all synchronous and asynchronous learning programs for paying customers — including onsite PD, virtual workshops, webinar series, on-demand content, and certification or credentialing pathways.

• Scale the PD delivery model to match business growth — forecasting seasonal trainer capacity, managing contractor relationships, and ensuring consistent quality across all facilitators and formats.

• Partner with Product and Customer Success to ensure PD content evolves alongside the platform, with particular attention to new feature rollouts and Curriculum Intelligence adoption.

Customer Onboarding & Time-to-Value

• Support the customer onboarding experience post-technical implementation — designing the journey that moves districts from "rostered and configured" to "teachers actively using Brisk in their classrooms."

• Define what time-to-value looks like for different customer segments and build scalable onboarding programs (high-touch and tech-touch) that accelera