Customer Service Representative (CSR) - Call Center Specialist

Overview

 

Knowledge Services is hiring for a Call Center Specialist.  This is a contract-to-hire role. This person will be required to work on-site in our client's office located on the southwest side of Indianapolis.

• $22.00 per hour, Monday-Friday.
• Anticipated start date is April 13th.
• This position requires strong attention to detail, the ability to multitask, and experience in maintaining focus during repetitive tasks. State tax law knowledge is not required. Training will be provided.
• 2+ years of recent call center experience is required. 

Responsibilities

Responsibilities: 

• Provide best-in-class customer service taxpaying customers by phone in a fast-paced call center environment.
• Applies knowledge acquired in training and utilizes resources to analyze and problem-solve. Respond to a variety of tax inquiries.
• Access data utilizing basic computer skills.
• Communicate professionally using correct grammar, spelling, and punctuation.
• Meets the Call Center goals including call handling, Quality, Schedule adherence and other established goals.
• Complies with all ethical and confidentiality requirements.
• Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply.

Qualifications

Qualifications: 

• 2 + years of call center experience 
• High School diploma or GED
• High attention to detail
• Ability to effectively communicate, both orally and in writing
• Solid computer skills, Microsoft Office proficiency
• Basic math skills
• Strong customer service background with a professional demeanor

Physical Requirements:

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com.

  

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