Emergency Dept Tech Teamster

Job Description:

Under close/general supervision by licensed personnel the Emergency Department Technician will perform a variety of functions in support and care of patients requiring urgent or emergency care in an urgent care or emergency medical setting. The Emergency Department Technician will work directly with and provide close observation of patients assigned to their care. Care assignment is delegated through registered nurses and/or providers. The Emergency Department Technician will maintain an orderly work environment at nursing station/exam areas; responds to patient care needs; transports patients; delivers specimens to lab; data entry for orders; answers phone, performs EKGs and directs calls to RN's on duty as required. The Emergency Department Technician is also responsible for direct patient interaction with patients experiencing behavioral, mental, substance abuse (high risk patients), and other conditions that effects or impairs a patient’s ability to behave in a sound and rational manner. Must possess knowledge of the principles, procedures, techniques, and trends in mental health crisis intervention and have considerable knowledge in human behavior. The Emergency Department Technician will provide therapeutic interaction, understand escalating behavior, and intervene to de-escalate behavior. The Emergency Department Technician will also provide 1:1 observation, ensuring patient and associate safety, of high risk patients, both in the ER and all other area of the hospital. The Emergency Department Technician reports directly to the Director Emergency Department

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interact routinely with patients, observe behaviors and communicate significant observations to nursing staff. Receives, greets and directs patients, visitors and hospital personnel. Provides accurate responses in a friendly, timely and courteous manner.
• Ability to access, manage and update patient medical records through Hospital Electronic Medical Record Information System.  Maintains HIPAA rules, regulations and follows "Patients’ Rights Policy" at all times.
• Appropriately directs phone calls to RN's, relays messages, maintains confidentiality in department at all times. Utilizes proper phone etiquette at all times.
• Monitor behavior, recognize behavioral escalation, provide therapeutic de-escalation Coordinate and assist with care as directed.
• Attend to physical needs of patients and family in collaboration with RN's and Physicians. Including assistance with personal hygiene tasks, such as bathing, toileting and caring for incontinence if necessary along with feeding and mobility.
• Provides therapeutic patient interaction
• Utilize Crisis Prevention Intervention when exposed to volatile patients to maintain personal safety while ensuring safety for the patient and other individuals on the unit. Fosters good public relations for the hospital. Demonstrates knowledge of information management as appropriate. Closely monitors patient and environment to provide safe area for both associates and patient.
• Assist nursing staff in responding to emergency situations. Assist with resuscitation / CPR and emergency airway procedures.
• Monitor and document nutritional intake.
• Assists in assessment and planning for high-risk patient services.
• Provide direct care and supportive counseling
• Respond to all code grays when available
• Participates in facility Quality Improvement/IOP Program
• Demonstrates skills in verbal, nonverbal and written communication in a dignified and courteous manner.
• Stocks rooms and nurses station and prepares area to receive patients; photocopies as needed. Inventories and requisitions supplies as needed.
• Attends unit meetings and reads hospital e-mail.
• May be assigned to monitor patients on a continual basis.

Posting Specifics

• Rate:  Depending on experience
• Benefits Eligible: Yes
• Shift Entry Details: Part Time 30 hours per week
• Department:  Emergency department St James Hospital

Required:

• High School Diploma or Genera Education Degree (GED)
• Basic rhythm recognition competency within 6 months of hire
• BLS required upon hire
• EMT Certification required upon hire
• One to three months related experience or training or equivalent combination of education and experience

Preferred:

• Associate of Arts Degree
• Current C.N.A. preferred
• EMT IV/IO endorsement preferred

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty sati