Partner Success Lead

About Catch: We’re on a mission to unlock more rewarding relationships between merchants and their customers, starting with changing the way we pay for things online. Backed by Sequoia, Index Ventures, and Forerunner, as well as the founders of Affirm, Warby Parker, Allbirds, Casper, and DoorDash, Catch is a new payment service that allows both merchants & consumers to save money by cutting out credit card processing fees. Everyone wins – except the big banks​​
We’re a fully distributed, tight-knit team of ~45 today but rapidly growing. Building a diverse team is paramount to our success and fostering a healthy company culture, and we’re committed to an equitable interviewing process for all candidates .
The Role:We are assembling an elite team of client-facing problem solvers that meet our partner’s needs at the highest level possible. As a member of the partner success team, you’ll own a portion of the brand portfolio and will be responsible for building  relationships and driving growth with a focus on key performance indicators. Our partners  are the heart of our business, and we are looking to grow our Partner Success team to optimize the value of the Catch partnership from the initial onboarding experience, through ongoing support, and strategic account management.
What will you do?- Manage a portfolio of partner accounts and develop strategic, long-term business relationships- Interface and build relationships with executive level decision makers across large complex merchant organizations (ecommerce, marketing, finance, legal, etc)- Report out on business performance, product enhancements, and marketing opportunities- Drive regularly scheduled meetings, QBRS with partners while monitoring customer satisfaction- Analyze, synthesize, and present data that proves out Catch’s value proposition and ROI- Prioritize and focus on KPIs such a customer retention, ROAS, and LTV- Develop & evolve internal processes to create a best-in-class go-to-market function- Successfully negotiate contract renewals and navigate any partner challenges- Be a thought leader and translate partner feedback to help build out new solutions- Upsell product enhancements to drive partner adoption, satisfaction, and growth- Collaborate with cross functional teams such as Sales, Analytics, Product, and Marketing
What skills and experience do you need?- 6-8+ years of experience in a B2C / B2B partner success role in a fast-paced environment- Experience working with data insights and turning them into actionable strategies- Excellent customer relationship management and ability to build strong relationships- Experience managing account portfolios and negotiating contract renewals- Strong verbal and written communication skills - Managerial experience preferred- Understanding of technical concepts and platform integrations on Shopify, Salesforce, etc. - Experience managing cross-functional projects with a high attention to detail- Knowledge of retail, payments and e-commerce preferred - Experience monitoring and updating a CRM system; Salesforce experience a plus- Strong knowledge of analytics tools like Google Sheets, Excel, Tableau, Looker or similar
Catch’s Employee Benefits (not exhaustive & will grow over time):- Comprehensive medical, dental, and vision- Generous family leave policy - four months for all parents, plus one additional month for a birthing parent- Unlimited vacation (and we encourage folks to take the time off that they need)- Untouchable Fridays: no meetings and no need to be online; just do you!- A $500 Home Office Stipend to set up your work from home space- A $500 a year Learning & Development stipend for personal & career growth- $50 in Catch credits every month to spend at our merchants
Catch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
The annual salary range for the expected level for this role is $155,000- $182,500 at time of posting. Compensation also includes equity and comprehensive benefits. Final offer amounts are determined by multiple factors including candidate experience and expertise, and may vary from the amounts listed above.