Box Truck Driver Service Representative Lead (AM Shift)

Description

About Us

At USAgain (pronounced "Use Again"), our mission is to be a global leader in the secondhand clothing industry, creating value for PEOPLE, PLANET, and PROFIT.

• PEOPLE: We support communities by making sustainable fashion accessible and fostering ethical business practices.
• PLANET: We conserve resources and actively combat climate change by extending the life cycle of clothing.
• PROFIT: We sustain our operations and growth, ensuring long-term impact and innovation in the industry.

Through the collection of used clothes and shoes, our collection points provide a convenient and sustainable solution for communities to extend the life of textiles and promote a culture of reuse. By collaborating with local sustainability programs, we help increase textile reuse, support resource conservation, and contribute to positive environmental change—all while keeping good, reusable clothing in circulation.

USAgain currently has an immediate opening for an AM Shift Driver Service Representative Lead in Denver, CO 80239. The Driver Lead will be responsible for delivering and exchanging collection bins and carts as needed, running local routes to service USAgain collection bins, and transporting collected materials to our processing facility. Additionally, the role includes performing administrative tasks in collaboration with the Division management at our Denver warehouse.  

Location: Denver, CO 

Driver Schedule:

• Work Days: Monday to Friday 
• Start Time: 4:00 AM MST
• Duration: 8-10 hours per day

Salary: $30.00 per hour 

RESPONSIBILITIES

• Operate Local Routes: Safely drive a box truck to service recycling bins, collecting materials and delivering them to the warehouse.
• Bin and Cart Delivery/Swap: Ensure timely delivery and exchange of bins and carts at customer sites as required.
• Unload Collected Materials: Upon returning to the warehouse, efficiently unload and organize collected materials.
• Overflow Collection: Manage overflow pick-up tasks as necessary, ensuring all materials are gathered promptly.
• Resolve Site Issues: Address site-specific issues, including bin repairs, repositioning, graffiti removal, and bin removal as needed.
• Vehicle Maintenance: Perform routine maintenance and inspections to ensure the box truck is safe and operational.
• Administrative duties:  Respond to phone and email inquiries in a timely and professional manner, follow up on Customer Service tickets related to overflows and ensure resolution, oversee and manage driver schedules and personnel, ensuring adequate coverage and optimal performance, utilize computer programs (Excel, Word, PowerPoint) for reporting, scheduling, and communication.
• Managerial support: Host and lead weekly meetings with the Driver team to discuss goals, performance, and issues, conduct regular route audits to ensure efficiency, safety, and compliance, schedule and manage daily routes as needed to ensure smooth operations, lead weekly meetings with the Customer Service team to address concerns and improve coordination, coordinate with truck vendor for vehicle maintenance and ordering new trucks as needed.
• Additional Duties: Support warehouse operations, including material organization and general assistance to the team.

This role offers flexibility and variety, requiring strong attention to detail, effective communication skills, and the ability to adapt to different responsibilities while maintaining safe and efficient operations. 

Enjoy Comprehensive Benefits:

• Medical: 80% Company Paid
• Dental & Vision Coverage
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• 401(k) Program
• Life & Accidental Death Insurance
• 9 Paid Holidays
• Safety Bucks Program
• Wellness Programs

We offer a comprehensive benefits package to support your health, well-being, and future. 

Requirements

This is a physically demanding position that requires a high level of stamina and strength. Candidates must have the following qualifications:

• Must be 21 years of age or older.
• 3-5 years of experience driving an 18' to 26' box truck for pick-ups or deliveries.
• Acceptable DMV Record (no more than two moving violations in the past three years, no accidents in the past three years, no DUI in the past 7 years).
• Ability to lift