Full Time - Reservations Manager

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Manager to join our team at Saint Johns Resort! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

 

What's in it for you? When you join Schulte Hospitality Group , you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

 

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

 

JOB DUTIES AND RESPONSIBILITIES

• Support revenue performance through effective inventory and reservations management
• Apply revenue management principles within reservations operations to support overall hotel performance
• Review and interpret market and internal data to identify trends, opportunities, and risks.
• Assist in preparing and reviewing revenue reports and forecasts (daily, weekly, monthly), including 14-day and monthly outlooks.
• Monitor booking pace, segmentation, and distribution channels to provide insights supporting pricing and inventory decisions.
• Support execution of pricing strategies, packages, and brand initiatives in collaboration with hotel leadership and corporate teams.
• Support channel management and ensure accuracy in rate and inventory distribution.

Reservations Operations Oversight

• Maintain ownership of group and transient inventory, ensuring accurate block management, pick-up tracking, and cut-off compliance.
• Oversee group reservations processes, including rooming lists, billing, VIP handling, and event documentation.
• Coordinate with internal departments and external partners to ensure seamless group execution and guest experience.
• Establish and enforce reservation procedures that align with revenue strategies and service standards.
• Review group files and resumes for accuracy prior to arrivals; ensure operational readiness.
• Support reservation demand during peak periods and ensure service standards are consistently met.

Leadership & Team Development

• Lead, train, and develop reservations team members to achieve performance and service excellence.
• Monitor productivity and service levels; provide coaching and accountability.
• Align staffing and workflows with business demand and operational needs.

General Responsibilities

• Participate in revenue, group pick-up, and operational meetings; lead sessions as needed.
• Maintain accurate reporting systems and historical performance data.
• Support reservation sales efforts and cross-functional collaboration.
• Perform additional duties as assigned to meet business objectives.

EDUCATION AND EXPERIENCE

• Hotel Management, Business and/or related degree preferred
• Minimum of two (2) years revenue/reservations management experience with multiple systems.

 KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional