IT Technical Consultant

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

SUMMARY

The IT Technical Consultant in our Digital Implementation team supports the early stage of implementing digital solutions at customer sites (hospitals and laboratories) across the nation. This position serves as the main responsible to build, install and configure our digital products in customer infrastructure, work with customer IT groups to ensure successful standard builds of servers and execute successful upgrades of our digital applications. While a majority of this work is performed remotely, this position may require 20% or greater travel to customer locations.

KEY ROLES & RESPONSIBILITIES

• Provides technical assessment of customer infrastructure provided by customers to install and upgrade Roche Digital solutions

• Reviews customer site readiness plans and project scope, regarding IT server requirements

• Confirm IT requirements  for customer implementations which align with Roche policies and procedures; ability to manage multiple projects simultaneously

• Coordinates activities to ensure each project progresses on schedule while meeting all other specified project performance parameters

• Manages customer installation expectations, identifies project risks, and formulates plans to minimize impacts to projects; escalates implementation issues as needed and manages critical customer situations

• Works closely with and influences customer IT groups to support implementation, manage IT security requirements. 

• Partners with colleagues to create standard build of servers while complying with internal requirements; transitions work to Digital Solution Engineers focused on the configuration stage of implementation

• May perform remote and/or on-site troubleshooting of Digital solutions, as needed

• Actively participates in and conducts pre-implementation, implementation, and post-project review meetings for RDC customers and internal stakeholders

• Serves as a technical resource for internal stakeholders  on digital installations

• Participates in onboarding training and mentoring activities based on area of expertise.

• Provides feedback based on client experiences to product and professional services teams for product and process improvements.  

• Performs related administrative duties such as creating and submitting expense and status reports while adhering to regulatory requirements

• Networks with senior internal and external personnel in area of expertise as well as some key contacts outside area of expertise

WHO YOU ARE

You are a mid-career professional that has knowledge and experience with server deployments and understanding of network configurations in a healthcare setting. You are approachable, skilled in communicating, influencing customers, and translating technical language. You are comfortable engaging in difficult conversations and are successful in finding resolutions. You seek and are comfortable with autonomy and have a continuous improvement mindset.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences and two years of laboratory IT, general IT, product line experience or 4 years  equivalent experience (i.e. Software consulting, network administration, lab information systems, server and application deployments)

PREFERRED QUALIFICATIONS

• Able and willing to travel approximately 20% of the time; travel is variable based on customer needs

• 4 or more years of related experience in a healthcare setting

• Technical skills in  Microsoft Windows, IT Security, Networking, Intersystems products

• Knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes

• Ability to troubleshoot complex problems, consult, and drive resolution