Senior Associate, Market Operations Support - North Carolina

Job Description:

**This role is based in the state of North Carolina.**

About the Role

The Senior Associate, Market Operations Support owns execution of multiple strategic initiatives supporting the Operations Excellence priority roadmap within an assigned market or region.  The Market Operations Support function drives execution of the Market Operating Plans, Medical Savings Plan and the strategic partner to Market leadership in business execution.  This role drives standardization of operations across Markets (by direction of Operations Excellence org), fostering a culture of excellence within markets, and collaborating with cross-functional teams to achieve operational excellence. 

You will assume a diverse set of responsibilities on high-impact projects within Cityblock's North Carolina Market. Your duties will include, but not be limited to, project management, implementation of operational initiatives, and data analysis to support decision-making. You will partner closely with market leadership, as well as Cityblock’s enterprise-level teams.

The ideal candidate learns quickly, takes initiative, and works collaboratively with all team members. You draw insights from data to help inform project work and support the execution of both strategic and operational initiatives. You are comfortable working with a diverse set of stakeholders, with different skill sets and points of view.  

If you like solving hard problems, have experience serving on teams to deliver high impact projects and initiatives, are excited about joining an organization that will drive significant change in the healthcare industry, and are an amazing teammate, then we want to hear from you!

Responsibilities:

Develop, monitor, and project manage a variety of initiatives to support the Market, which may include:

• Developing new standardized, scalable processes and workflows to address market needs and continuously monitoring performance

• Project managing market initiatives

• Analyzing value-based care performance data and designing dashboards with the data team to ensure leadership and staff have access to the right data to drive performance

• Piloting new market-level initiatives and distilling learnings and applying best practices towards national operations

• Owning and improving existing key components of our care model strategy at the market level, including provider visit strategy, member surveys, and other clinical initiatives

• Supporting roll-out of national strategic initiative at the hub level

• Supporting coordination with local partners and vendors

Requirements for the Role:

• Bachelor’s degree 

• 3+ years of experience in a healthcare provider setting (health system, hospital, physician practice), value-based operations (ACO, CIN, PHO, or similar organization), insurance or managed care function, healthcare management consulting or related experience

• Enjoy doing whatever it takes to execute complex, cross-functional projects

• Skilled at working with data and have a track record of answering business questions through meaningful analyses with easy-to-understand outputs and visualizations (using tools like Excel, Tableau, Looker, etc.)

• Detail oriented and adopt a process-oriented mindset

• Very comfortable with the project planning process, materials, and workflows

• Proven track record for working well across diverse teams

• Thrive in fast-moving work environments as an independent contributor

• Exceptional oral and written communications skills

• Excited to take on any challenge -- no job is too small!

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: 

$86,000 - $115,000

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indis