Dental Claims Administrator, DentaQuest

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

Location: We support US flexible working arrangements in the contiguous 48 states.

  
At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: 

If Customer Service is your passion, we want to hear from you! The Customer Service Associate, Dental Claims is accountable for handling customer service inquiries over the phone in a fast-paced call center environment and processing dental claims!

NOTE: The hours of this role are 10am-7pm CST

How you will contribute: 

• Provide information and assistance to both internal and external customers. 
• Resolve customer requests, questions and concerns while focusing on customer satisfaction.
• Prepare and distribute reports; new hire mentoring; and claim auditing and reporting.

What you will bring with you:

• High School diploma or GED required
• College graduate preferred
• 1 year Customer Service/Call Center experience
• Previous experience within Insurance field, particularly dental
• High call volume contact center experience
• Ability to Multi-task
• Strong typing skills
• Proficient in Windows, MS Word and Excel
• Attention to detail
• Excellent verbal and written communication skills

Not ready to apply yet but want to stay in touch?  Join our talent community (https://pages.beamery.com/sunlifecareers/page/join-us-canada) to stay connected until the time is right for you! 

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! 

Life is brighter when you work at Sun Life 

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more 
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account  
• A flexible work environment with a friendly, caring, collaborative and inclusive culture  
• Great Place to Work® Certified in Canada and the U.S.  
• Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

If you are a California resident, the salary range for this position is: 

• Southern region: $43,900 - 59,300 annually  
• Central region: $41,700 - 56,300 annually  
• Northern region: $47,000 - 63,500 annually  

 If you are a Colorado resident, the salary range for this position is $39,700 - 53,600 annually.
If you are a New York resident, the salary range for this position is $47,000 - 63,500 annually. 
If you are Washington resident, the salary range for this position is $41,700 - 56,300 annually. 

We consider various factors in determining actual pay including your skills, qualifications, and experience.  In addition to salar